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Superhub 3 red light constantly with frequent internet dropouts

I've seen several posts on this before but a full reset appeared to resolve other peoples' issues, but in my case a full reset has worked.

I have a superhub 3 in modem mode.  Light has always been magenta, and at some point fairly recently the light has changed to red, and there are now frequent internet dropouts for all devices attached to the network.

I've done full reset (50 seconds) several times and rebooted attached router.  Issue persists.  The hub is not been moved from where its always been so I don't see how it could have overheated.   Any advise on how to get a replacement?

 

Many thanks 

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Re: Superhub 3 red light constantly with frequent internet dropouts

Anyone that can assist with getting a new Hub?

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Re: Superhub 3 red light constantly with frequent internet dropouts

Hi Boogerman1, 

Really sorry that you've been having some issues with the service, this isn't good. 

I'd also like to apologise for the time it's taken to get back to you about this. 

I've not been able to locate your account so I'm unsure if this has since been sorted. 

Are you still having issues at the moment?

Please let us know so we can assist further.

Emma_C - Forum Team
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