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Superhub 3 keeps disconnecting

We upgraded to a super hub 3.0 yesterday and since we have done it's dropped 5 times. 

- I've tried ethernet connection after it dropped twice - still does it.

- The set up manual says the wifi light needs to be on & have a solid white line - We only get solid yellow(we get a connection & it worked with this)?

- Turned off Channel optimization. 

- Seperated 2.4Ghz & 5Ghz connections.

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1339000000-0.537256 qam26
22030000001.236256 qam9
32110000000.736256 qam10
42190000000.736256 qam11
52270000000.236256 qam12
6235000000-0.237256 qam13
7243000000-0.537256 qam14
8251000000-0.237256 qam15
9259000000037256 qam16
10267000000037256 qam17
11275000000037256 qam18
12283000000037256 qam19
13291000000037256 qam20
142990000000.237256 qam21
15307000000037256 qam22
16315000000037256 qam23
17323000000-0.237256 qam24
18331000000-0.537256 qam25
19347000000-0.537256 qam27
20355000000-0.737256 qam28
21363000000-137256 qam29
22371000000-1.937256 qam30
23379000000-2.437256 qam31
24387000000-2.437256 qam32

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940000044.5512064 qam2
22579996444.5512064 qam4
33260001444.5512064 qam3
44619999644.5512064 qam1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0020
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Very Insightful Person
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Re: Superhub 3 keeps disconnecting

If the disconnects still happen on ethernet connected devices, then its nothing to do with wifi configuration.  A yellow light is not normal for a Hub 3, so I've flagged it for the forum staff - possibly the replacement Hub 3 is a duffer, but they'll be able to check the hub's status remotely and advise.

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Forum Team
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Re: Superhub 3 keeps disconnecting

Hi GingaMilla,

I have checked remotely and everything looks fine, are you still having dropouts? Can you please set up a BQM graph and we can take a look you can do so here 

Thanks,

Zoie

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