on 12-06-2021 12:17
Hi everyone,
I have my Superhub 3 set to modem mode and all has been working fine for a year or so. Then not long ago I got an email to say the Superhub had picked up a problem with devices on my network and it had changed their settings.
Two days ago my hub started doing the following:
I have tried the following:
After resetting the modem the connection seems to work fine for about five minutes - it may also be when my phone connects to wifi that the sequence above starts but that could just be co-incidence. Any help would be much appreciated as is it beginning to drive me round the bend a bit.
Thanks!
on 12-06-2021 15:59
Looks like the VM hub has no connection to the CMTS that’s at the other end of your cable. You need to phone customer services and report the fault.
on 12-06-2021 20:01
Thanks for the reply! It seems to have been working ok since lunchtime so will keep an eye out and if it happens again I'll give them a call.
on 14-06-2021 13:33
Hey @Simonmiller,
Thanks for taking the time to post on our forums.
I'm glad to hear that you're connection is more stable, how has this been since you last posted?
Regards,
Steven_L
14-06-2021 13:46 - edited 14-06-2021 13:46
Hi @Steven_L
It does appear to have been working ok the last couple of days, and I haven't noticed the flashing light issue since.
I'll come back and post here again if it does start happening again if that's ok? Thanks for getting in touch!
on 14-06-2021 14:19
Hi Simonmiller,
Thanks for keeping us posted on this one 🙂
We're glad things seem to have been resolved. It sounds like there may have been a potential area fault affecting you which has now cleared.
If of course the issue comes back then pop back here and we can run through some diagnostics with you to check on things further.
Take care,