Menu
Reply
Holtyd86
  • 22
  • 1
  • 2
On our wavelength
130 Views
Message 1 of 4
Flag for a moderator

Superhub 3 dropping wireless connection

Evening my Hub 3 has recently started loosing connection on WIFI, My computer takes ages to load pages etc and when I looked at the hub it is only showing a yellow light on the front nothing else.

It has also been taking up to 10 minutes to reconnect when I switch it on and off again.

Any help would be great, thanks tried calling 150 but got told they are closed due to covid.

I've just logged in and here is the info if that helps:

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13307500000.440256 qam25
2250750000040256 qam15
3258750000040256 qam16
42667500000.240256 qam17
52747500000.240256 qam18
62827500000.240256 qam19
72907500000.540256 qam20
82987500000.740256 qam21
93067500000.540256 qam22
103147500000.240256 qam23
11322750000038256 qam24
12370750000040256 qam26
133787500000.440256 qam27
143867500000.540256 qam28
153947500000.438256 qam29
16402750000040256 qam30
17410750000-0.240256 qam31
18418750000040256 qam32
194267500000.240256 qam33
20434750000-0.238256 qam34
21442750000-0.240256 qam35
22450750000-0.238256 qam36
23458750000040256 qam37
24466750000040256 qam38



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.3145911939
2Locked40.3165515544
3Locked40.3158217407
4Locked40.3162414925
5Locked40.9157814977
6Locked40.3146916560
7Locked40.3164914873
8Locked40.3160014386
9Locked40.9155214628
10Locked40.3160113928
11Locked38.9157513233
12Locked40.3139012306
13Locked40.3135312345
14Locked40.3145212164
15Locked38.625124830
16Locked40.9141312546
17Locked40.3140412068
18Locked40.9130411641
19Locked40.3134511548
20Locked38.9156411494
21Locked40.9142811931
22Locked38.9145612267
23Locked40.3144812352
24Locked40.3149612695

 

Tags (1)
0 Kudos
Reply
Holtyd86
  • 22
  • 1
  • 2
On our wavelength
129 Views
Message 2 of 4
Flag for a moderator

Re: Superhub 3 dropping wireless connection

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

12580000039.5512064 qam4
23260000039.5512064 qam3
33940002146512064 qam2
44620000741512064 qam1

 

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
0 Kudos
Reply
Holtyd86
  • 22
  • 1
  • 2
On our wavelength
127 Views
Message 3 of 4
Flag for a moderator

Re: Superhub 3 dropping wireless connection

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
v9873254k;fg87dsfd;kfoA,.



Primary Downstream Service Flow

SFID13058
Max Traffic Rate115000000
Max Traffic Burst10000
Min Traffic Rate0



Primary Upstream Service Flow

SFID13057
Max Traffic Rate10500047
Max Traffic Burst16320
Min Traffic Rate0
Max Concatenated Burst16320
Scheduling TypeBestEffort
0 Kudos
Reply
Holtyd86
  • 22
  • 1
  • 2
On our wavelength
125 Views
Message 4 of 4
Flag for a moderator

Re: Superhub 3 dropping wireless connection

Network Log

Time Priority Description

15/01/2021 20:39:24Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 20:39:3Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 20:38:58Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 20:37:41noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 20:37:29Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 20:37:13Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 20:36:56Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 20:36:40Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 20:36:40criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 20:36:39Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 20:36:39criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 20:36:26Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 20:34:56Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 20:30:21Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 20:30:21criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 20:30:17Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 20:30:17criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 19:19:25Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 19:19:25criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 19:19:22Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
0 Kudos
Reply