Virgin Media Community

[Holtyd86]

Evening my Hub 3 has recently started loosing connection on WIFI, My computer takes ages to load pages etc and when I looked at the hub it is only showing a yellow light on the front nothing else.

It has also been taking up to 10 minutes to reconnect when I switch it on and off again.

Any help would be great, thanks tried calling 150 but got told they are closed due to covid.

I've just logged in and here is the info if that helps:

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	330750000	0.4	40	256 qam	25
2	250750000	0	40	256 qam	15
3	258750000	0	40	256 qam	16
4	266750000	0.2	40	256 qam	17
5	274750000	0.2	40	256 qam	18
6	282750000	0.2	40	256 qam	19
7	290750000	0.5	40	256 qam	20
8	298750000	0.7	40	256 qam	21
9	306750000	0.5	40	256 qam	22
10	314750000	0.2	40	256 qam	23
11	322750000	0	38	256 qam	24
12	370750000	0	40	256 qam	26
13	378750000	0.4	40	256 qam	27
14	386750000	0.5	40	256 qam	28
15	394750000	0.4	38	256 qam	29
16	402750000	0	40	256 qam	30
17	410750000	-0.2	40	256 qam	31
18	418750000	0	40	256 qam	32
19	426750000	0.2	40	256 qam	33
20	434750000	-0.2	38	256 qam	34
21	442750000	-0.2	40	256 qam	35
22	450750000	-0.2	38	256 qam	36
23	458750000	0	40	256 qam	37
24	466750000	0	40	256 qam	38

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	1459	11939
2	Locked	40.3	1655	15544
3	Locked	40.3	1582	17407
4	Locked	40.3	1624	14925
5	Locked	40.9	1578	14977
6	Locked	40.3	1469	16560
7	Locked	40.3	1649	14873
8	Locked	40.3	1600	14386
9	Locked	40.9	1552	14628
10	Locked	40.3	1601	13928
11	Locked	38.9	1575	13233
12	Locked	40.3	1390	12306
13	Locked	40.3	1353	12345
14	Locked	40.3	1452	12164
15	Locked	38.6	251	24830
16	Locked	40.9	1413	12546
17	Locked	40.3	1404	12068
18	Locked	40.9	1304	11641
19	Locked	40.3	1345	11548
20	Locked	38.9	1564	11494
21	Locked	40.9	1428	11931
22	Locked	38.9	1456	12267
23	Locked	40.3	1448	12352
24	Locked	40.3	1496	12695

[Holtyd86]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	25800000	39.5	5120	64 qam	4
2	32600000	39.5	5120	64 qam	3
3	39400021	46	5120	64 qam	2
4	46200007	41	5120	64 qam	1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[Holtyd86]

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	v9873254k;fg87dsfd;kfoA,.

Primary Downstream Service Flow

SFID	13058
Max Traffic Rate	115000000
Max Traffic Burst	10000
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	13057
Max Traffic Rate	10500047
Max Traffic Burst	16320
Min Traffic Rate	0
Max Concatenated Burst	16320
Scheduling Type	BestEffort

[Holtyd86]

Network Log

Time Priority Description

15/01/2021 20:39:24	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 20:39:3	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 20:38:58	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 20:37:41	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 20:37:29	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 20:37:13	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 20:36:56	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 20:36:40	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 20:36:40	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 20:36:39	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 20:36:39	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 20:36:26	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 20:34:56	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 20:30:21	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 20:30:21	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 20:30:17	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 20:30:17	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 19:19:25	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 19:19:25	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 19:19:22	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;