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Superhub 3 blocking my ethernet connections

AyadMH
Tuning in

Aside from my other post recently about my internet being slow / disconnecting, theres been another issue ongoing for the past week. All ethernet connections are experiencing internet drops whilst the wifi is still working. Sometimes the ethernet connection is suddenly blocked by the superhub 3 and wont connect until i manually unplug everything multiple times. This is for 4 different cables and 3 devices, 2 laptops and a smart tv. Nothing is working.

 

I have tried a pinhole reset which has only made things worse. 

5 REPLIES 5

AyadMH
Tuning in

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13310000006.340256 qam25
22030000007.140256 qam9
3211000000740256 qam10
42190000006.540256 qam11
52270000006.640256 qam12
6235000000740256 qam13
72430000006.540256 qam14
82510000006.440256 qam15
92590000006.540256 qam16
102670000006.540256 qam17
11275000000640256 qam18
122830000006.940256 qam19
132910000006.940256 qam20
14299000000740256 qam21
15307000000740256 qam22
16315000000740256 qam23
173230000006.340256 qam24
183390000006.440256 qam26
193470000006.140256 qam27
203550000006.340256 qam28
213630000006.540256 qam29
223710000006.140256 qam30
23379000000640256 qam31
243870000006.140256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.91630
2Locked40.31180
3Locked40.91000
4Locked40.91560
5Locked40.91363
6Locked40.91060
7Locked40.91200
8Locked40.916417
9Locked40.91110
10Locked40.31402
11Locked40.91090
12Locked40.91500
13Locked40.91170
14Locked40.31130
15Locked40.91200
16Locked40.91300
17Locked40.31030
18Locked40.31600
19Locked40.91100
20Locked40.9930
21Locked40.91210
22Locked40.91080
23Locked40.91730
24Locked40.91270

AyadMH
Tuning in

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13660001737.5512064 qam11
22360000037.5512064 qam13
33010000237.5512064 qam12
44310003137.5512064 qam10
54960001437.5512064 qam9

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
34ncxv9873254k;fg87dsfd;kfoA,



Primary Downstream Service Flow

SFID272
Max Traffic Rate575000085
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID271
Max Traffic Rate55000085
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort

Client62
Legend

Call Customer Support and inform them the network ports have failed on your Hub.

Hi AyadMH, thannsk for the message and sorry to hear that you are having issues with the broadband connection. 

I will send you a PM so that we can look into things further, please check your inbox for the message. 

Kind regards, Chris. 

Chris_W1
Forum Team
Forum Team

Hi AyadMH, thanks for the PM. 

I am glad to hear that this is on the way to becoming resolved. 

Please let us know how the visit goes. 

Kind regards, Chris.