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kaz1402
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Superhub 3 and asus ax86u issues

Hi, last week we put our superhub into modem mode and added an asus ax86u router. All worked well for a few days. Much improved connection. So fast. But now we seem to have issues. Speed is reduced again and yesterday we lost connection totally. I have rebooted the router. Im a bit of a novice and trying to do all this with lack of knowledge! My son has severe learning difficulties and i need a stable connection so he can watch his youtube videos. 

Is there anything i should be doing to make this work better. We seem to have gone back to the issues we had with our superhub regarding service. I have a think broadband monitor set up since we added the asus. I had one on the virgin router too but that went solid red once the new router was added. Funnily enough that started showing stats again the last few days, didnt think it would. I have disabled that one now.  

Any help would be gratefully received for someone who is clueless on how to sort this. Many thanks

 

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gary_dexter
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Re: Superhub 3 and asus ax86u issues

Post the Network, Upstream and Downstream logs from the hubs admin pages back here as text 


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kaz1402
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Re: Superhub 3 and asus ax86u issues

I am trying but it keeps telling me to sort highlighted areas and try again. 

Finally it let me. Thank you for your help 

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kaz1402
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Re: Superhub 3 and asus ax86u issues

Time Priority Description

21/05/2021 16:46:22criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/05/2021 15:27:14Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/05/2021 15:27:12criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/05/2021 15:26:5Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/05/2021 15:26:1Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/05/2021 15:25:47Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/05/2021 15:25:44Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/05/2021 07:47:39Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/05/2021 07:47:3criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/05/2021 22:25:51Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/05/2021 22:17:46Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/05/2021 17:49:50Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/05/2021 17:49:29criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/05/2021 15:37:22Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/05/2021 15:37:16Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/05/2021 15:20:11Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/05/2021 15:17:22criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/05/2021 12:20:13Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/05/2021 12:19:47Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/05/2021 10:32:25Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=
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kaz1402
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Re: Superhub 3 and asus ax86u issues

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

15370000048512064 qam2
26030009548.5512064 qam1
34620000047.8512064 qam3
43940000047.8512064 qam4



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0040
2ATDMA0040
3ATDMA0020
4ATDMA0020
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kaz1402
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Re: Superhub 3 and asus ax86u issues

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

11387500002.238256 qam1
21467500001.238256 qam2
31547500001.238256 qam3
4162750000138256 qam4
5170750000138256 qam5
61787500000.738256 qam6
71867500000.438256 qam7
8194750000038256 qam8
9202750000-0.438256 qam9
10210750000-138256 qam10
11218750000-1.438256 qam11
12226750000-1.438256 qam12
13234750000-138256 qam13
14242750000-138256 qam14
15250750000-0.738256 qam15
16258750000-0.538256 qam16
17266750000-0.238256 qam17
18274750000-0.238256 qam18
192827500000.238256 qam19
202907500000.740256 qam20
212987500001.538256 qam21
223067500001.940256 qam22
233147500002.240256 qam23
243227500001.940256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.92010938893276682
2Locked38.9-94439057321171100
3Locked38.9-84017619733140541
4Locked38.6-9028707268767030
5Locked38.6-62599580044744691
6Locked38.6-13308569995037710
7Locked38.9201914953399477
8Locked38.9-2095696326432510
9Locked38.6-10968826592582591
10Locked38.6-50626708612680766
11Locked38.6-947546665534319511
12Locked38.9-52376780424320946
13Locked38.9-1081254606200520
14Locked38.9165990202845807
15Locked38.67292896041727
16Locked38.97272527771237
17Locked38.99712761632215
18Locked38.61064799311427
19Locked38.9879113861416
20Locked40.31268231161586
21Locked38.937376592118401
22Locked40.314395441014
23Locked40.31640234558
24Locked40.311846216572
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jbrennand
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Re: Superhub 3 and asus ax86u issues

Astronomical RS errors are not good though it could be router related.

Switch the Hub off and unplug it for a few minutes and then start up. When done, check back in the settings and ensure that the RS error counts have all reset to 0. Then check every hour or so for the next day or two to see if they start reappearing - they shouldn't.

If they do try taking the Asus off for a while and run the Hub in normal router mode and see if they are still appearing then

Also, in the meantime... If you haven’t already, set up a free and secure “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph” (as per instructions on the TB website) when it starts to develop.

https://www.thinkbroadband.com/broadband/monitoring/quality


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
kaz1402
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Re: Superhub 3 and asus ax86u issues

I have a monitor set up already. I will try to post it here.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/e3439213b5611ca3b533ed1328fa346c66d59a1a

Hope this works!

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sophist
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Re: Superhub 3 and asus ax86u issues

works fine - looks horrible.

as @jbrennand says, try rebooting the hub, check the errors are at zero and then post the stats again tomorrow..

I'm not convinced that it could be the asus router though - but I've been proven wrong before.. this looks like an issue with the connection itself. 

jbrennand
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Re: Superhub 3 and asus ax86u issues

OK can you try with the Hub in router mode and the Asus off. If the issues and packet drops remain will indicate and issue with Asus connection rather than the Hub per se.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.