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Message 31 of 44
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Re: Superhub 3 Wifi Issues

i only joined Virgin media, i got the hub 3, moved from BT. 

Started noticing things buffering, when im on the biggest speed bundle. Checked router, shows up everything connected and ok.

There appears to be fault with the router, it disconnects its wifi signals but leaves no traces that it has done, which is why VM dont have a clue about it.

i also tried unplugging my booster Ethernet plug, to my surprise the signal worked again, but it still keeps randomly dropping off after awhile 

its beginning to irritate me tbh. 2019 and VM cant supply a good enough router!, 

 

Might invest in a Netgear router, cant be dealing with this.

the VM boosters are manufactured by Netgear, but the routers are manufactured by Arris. 

 

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Message 32 of 44
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Re: Superhub 3 Wifi Issues

Hi christopherliam,

 

Thanks for posting, sorry to hear of the broadband issues.

 

I've ran a health check in the background and everything does seem fine. Is it only dropping the connection on WiFi?

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Message 33 of 44
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Re: Superhub 3 Wifi Issues

sorry for teh late reply. The answer is always nothing wrong with the hub three when in fact the hub three is the worst device virgin have offered. Set it to modem mode and get yourself another router. Its an additional piece of kit but will save you so much grief. Thats what i did and since doing that its been great.

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Message 34 of 44
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Re: Superhub 3 Wifi Issues

i am experiencing similar issues , called CS on Sunday  the auto service said there was a problem and the rep said I needed a new hub which was installed on Monday , (excellent engineer Steve who was most helpful ) . He discovered that my hub had only two up and downstream channels and should have four , (means nothing to me ) which he reported but I think networking said that everything was fine . The  connection seemed fine when the engineer had finished but it did not take  long for the connections to drop again . what seems to happen is that windows (10) loses connection (no internet service is the correct dialogue ) on desktop pc's x 3 and laptop x 1 but maintains connection on smartphones .

Interestingly  when I open the hubs web interface and run diagnostics I always get the same result ie your hub has some problems please move all devices closer to the hub , which I believe just confirms what I have thought all the way that the wifi element of the hub does not work properly and never has , Other customers I know out of my area say that they never have any connection issues .i understand that someone will be around on friday pm who will check everything inside and outside so we will see if that reveals anything

PS I have reinstalled my windows 10 just to rule out any possibility that there was a fault within windows but that has made no difference .

 

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Message 35 of 44
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Re: Superhub 3 Wifi Issues

Thanks for taking the time to explain your issues in such detail over the forums wjf152.

 

I hope that the engineer can fix all the issues that you've had over the last few weeks and finally put this to bed. Please let us know how the visit goes and if everything has been resolved.

 

Regards

Steven_L

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Message 36 of 44
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Re: Superhub 3 Wifi Issues

Hello

2 weeks ago my hud3 router decided to reboot it self I thought maybe just a fireware update 30min later Internet was back on jumped on pc started gaming and noticed I was lagging all over the place did think anything of it so come off 2 weeks passed and playing xbox got to a point where my WiFi would drop for no reason did a speed test over WiFi on xbox my gaming pc and mobile devices all run on 5ghz 100% signal but only getting 100mb tho my speeds should be up to 350mb and never had a problem with my wifi till 2 weeks ago I've don't every test and check I can think of I understand speed vary but after being with VM for 5 years neva had a issue with WiFi speed dropping much below wot I'm paying for, so I wired my pc and my xbox and getting speeds of 250mb to 300mb I no 5ghz transfer rate is up to 1300mb there shouldn't be a problem handling my speed it did befour why stop now so can anyone shed some light for me.

Thanks

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Message 37 of 44
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Re: Superhub 3 Wifi Issues


@Anonymous wrote:

Hello

2 weeks ago my hud3 router decided to reboot it self I thought maybe just a fireware update 30min later Internet was back on jumped on pc started gaming and noticed I was lagging all over the place did think anything of it so come off 2 weeks passed and playing xbox got to a point where my WiFi would drop for no reason did a speed test over WiFi on xbox my gaming pc and mobile devices all run on 5ghz 100% signal but only getting 100mb tho my speeds should be up to 350mb and never had a problem with my wifi till 2 weeks ago I've don't every test and check I can think of I understand speed vary but after being with VM for 5 years neva had a issue with WiFi speed dropping much below wot I'm paying for, so I wired my pc and my xbox and getting speeds of 250mb to 300mb I no 5ghz transfer rate is up to 1300mb there shouldn't be a problem handling my speed it did befour why stop now so can anyone shed some light for me.

Thanks


You need to start your own thread.

WiFi speeds and connectivity aren’t guaranteed only wired speeds. 


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Message 38 of 44
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Re: Superhub 3 Wifi Issues

no read it properly my WIFI SPEED HAVE ALWAYS BEEN GUARANTEED 2 weeks ago my wifi was working FINE i was getting speed of 200 to 300 on 5ghz wifi speeds after a odd reboot that the "router" did thats when i started to notice the poor wifi speeds.
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Message 39 of 44
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Re: Superhub 3 Wifi Issues

BEFOUR REBOOT WIFI SPEEDS 200MB TO 300MB
AFTER REBOOT WIFI SPEED 50MB TO 100MB
after 5 years of being with VM nover had a problem with my wifi <---------- reeeeeeeeed meeeeeee
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Message 40 of 44
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Re: Superhub 3 Wifi Issues

No, it's never been guaranteed.. reeeeeeeead this:

If the actual download speed you received to your Virgin Media Hub during the test period falls below our ‘minimum guaranteed download speed’ for 3 days in a row (continuously or intermittently), we’ll confirm that there’s a speed fault, and if we can’t fix the issue within 30 days of your report, you may be eligible to leave us without paying an early disconnection fees.

Don’t forget, our minimum guaranteed download speed is to your Virgin Media Hub, not the device you’re using WiFi on. Even when using a wired connection, some older devices might not support our fastest speeds.

https://www.virginmedia.com/shop/the-legal-stuff/virgin-media-speed-policy

https://www.virginmedia.com/shop/broadband/speeds


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