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HasanAli
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Superhub 3.0 daily WiFi connection drops

Hello,

I have been having this problem for around the past 4 months. Every day, my WiFi connection drops on certain devices but continues to work on others. The devices can be phone or a laptop, it picks at random. The devices show that they are connected to the WiFi, but they cannot connect to the internet. Bringing the device closer to the hub makes not difference. Disconnecting and reconnecting the device will temporarily give the device internet for a few minutes, but then the issue returns.

I have replaced my Hub 3.0 with a replacement Hub 3.0 thinking that the issue was with the hub, however the issue continues. Rebooting the hub seems to be the only temporary solution as the issue doesn't usually return for around 12 hours. I cannot stand having to reboot my hub daily for the past 4 months to get a WiFi connection on all devices. I have called support but they have been of no use as they say everything seems fine from where they are. What could be causing this issue and how can it be fixed?

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HasanAli
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Re: Superhub 3.0 daily WiFi connection drops

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12990000009.540256 qam21
21390000009.538256 qam1
31470000009.438256 qam2
41550000009.138256 qam3
51630000009.338256 qam4
61710000009.438256 qam5
71790000009.540256 qam6
81870000009.440256 qam7
9195000000940256 qam8
102030000008.840256 qam9
112110000008.538256 qam10
122190000008.540256 qam11
132270000008.540256 qam12
14235000000838256 qam13
152430000007.138256 qam14
162510000006.938256 qam15
172590000005.337256 qam16
182670000001.536256 qam17
192750000006.438256 qam18
202830000007.938256 qam19
212910000008.840256 qam20
223070000009.640256 qam22
233150000009.640256 qam23
243230000009.440256 qam24

 

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.3260
2Locked38.6220
3Locked38.9150
4Locked38.9310
5Locked38.9330
6Locked38.9400
7Locked40.3260
8Locked40.3270
9Locked40.3300
10Locked40.3150
11Locked38.9160
12Locked40.3180
13Locked40.3220
14Locked38.9180
15Locked38.9250
16Locked38.912950
17Locked37.612040
18Locked36.622490
19Locked38.630323
20Locked38.9200252
21Locked40.3620
22Locked40.9280
23Locked40.3330
24Locked40.3290
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HasanAli
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Re: Superhub 3.0 daily WiFi connection drops

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1394000004.475512064 qam4
2326000004.325512032 qam5
3462000004.475512064 qam3
4537000174.475512064 qam2

 

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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HasanAli
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Re: Superhub 3.0 daily WiFi connection drops

Network Log

Time Priority Description

01/01/1970 00:01:47criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/02/2019 19:56:21noticeSW Download INIT - Via Config file
20/02/2019 19:56:53ErrorSW upgrade Failed after download - SW File corruption
20/02/2019 19:56:53ErrorSW Upgrade Failed Before Download - Server not Present
20/02/2019 19:56:53ErrorSW upgrade Failed before download -TFTP Max Retry Exceeded
20/02/2019 19:56:53ErrorTouchstone SW Upgrade Failed: Provisioned upgrade;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/02/2019 20:04:7criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/02/2019 20:19:59noticeUnit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/02/2019 20:22:38noticeSW Download INIT - Via Config file
20/02/2019 20:23:9ErrorSW upgrade Failed after download - SW File corruption
20/02/2019 20:23:10ErrorSW Upgrade Failed Before Download - Server not Present
20/02/2019 20:23:10ErrorSW upgrade Failed before download -TFTP Max Retry Exceeded
20/02/2019 20:23:10ErrorTouchstone SW Upgrade Failed: Provisioned upgrade;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:25ErrorMissing Mandatory MDD TLV on primary DS Channel;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:39criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/03/2019 13:35:18noticeSW Download INIT - Via Config file
14/03/2019 13:37:48noticeSW download Successful - Via Config file
14/03/2019 15:19:41ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/03/2019 02:12:37criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/03/2019 14:51:41Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Forum Team
Forum Team
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Message 5 of 8
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Re: Superhub 3.0 daily WiFi connection drops

Thanks for letting us know. I'm sorry to learn about this. How's your connection at the moment?  Is this for both wired and wireless? If you need further assistance, let us know. ^Ellen_C

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HasanAli
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Message 6 of 8
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Re: Superhub 3.0 daily WiFi connection drops

The connection is still unstable and requires daily Superhub reboots to help temporarily resolve. This issue only affects wireless. 

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Forum Team
Forum Team
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Re: Superhub 3.0 daily WiFi connection drops

Thanks for replying.

 

Since you've tried rebooting  but issue persist.

 

We need to run some tests with you and investigate further, we can do this via online chat.

 

Let us know how it goes. ^Ellen_C

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BrianY
Fibre optic
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Message 8 of 8
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Re: Superhub 3.0 daily WiFi connection drops

Those downstream signal levels need sorting, far too high at 9.5/9.6dBmV.
Need a technician to lower.
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