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Superhub 2ac on Volt M250

soliour
Tuning in

Is the Superhub 2ac capable of delivering all the benefits of Volt M250? I've had this router for years but recently have been getting regular drops in service on both wifi and ethernet connections.

If it needs updating, how do I request a new hub?

Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions

Lots of pre RS errors, and of more concern, post RS errors across all 8 downstream channels.

I'd ring it in as a fault (and suggest a new hub in the process). 

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9 REPLIES 9

jbrennand
Very Insightful Person
Very Insightful Person

Yes the 2ac "should" be capable, but it is getting long in the tooth now so a Hub upgrade ought to be possible if you are getting drops in connectivity. 

Have you ever called in to report it as faulty?  They are reluctant to swap Hubs that are working ok.

As you are getting issues on ethernet connections - can you do this....

___________

In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) (DONT click these links) - and hit return. No need to log in - just click on the “Router Status” icon/text at top/right - of the Login page.

Then… Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 1 or 2 tables from the Downstream,  from the Upstream, & the single Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts

Also, If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then, click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK
https://www.thinkbroadband.com/broadband/monitoring/quality


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

soliour
Tuning in

Thanks John. Info from router below.

Downstream  DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz) 171000000 139000000 147000000 155000000 163000000 179000000 187000000 195000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 5 1 2 3 4 6 7 8
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV) 5.73 6.78 6.62 6.24 6.02 5.29 5.12 5.01
RxMER (dB) 36.84 36.84 36.84 36.84 37.09 36.84 36.61 36.84
Pre RS Errors 3772 10098 513 609 293 343 377 316
Post RS Errors 290 272 286 279 292 302 282 298

 

Upstream  US-1 US-2 US-3 US-4

Channel Type 2.0 2.0 2.0 2.0
Channel ID 4 5 3 2
Frequency (Hz) 30100000 23600000 36600000 43100000
Ranging Status Success Success Success Success
Modulation 64QAM 64QAM 64QAM 64QAM
Symbol Rate (Sym/sec) 5120000 5120000 5120000 5120000
Mini-Slot Size 2 2 2 2
Power Level (dBmV) 38.25 37.25 38.25 38.25
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 3 0 0 0
T4 Timeouts 0 0 0 0Network Log
First Time Last Time Priority Error Number Description
18/11/2023 08:23:33 GMT 18/11/2023 08:23:33 GMT Notice (6) 68010600 DHCP Renew - lease parameters tftp file-******** modified
18/11/2023 08:23:33 GMT 18/11/2023 08:23:33 GMT Error (4) 68010300 DHCP RENEW WARNING - Field invalid in response v4 option
16/11/2023 19:51:27 GMT 16/11/2023 19:51:27 GMT Error (4) 68010302 DHCP WAN IP - [MOD EDIT: REMOVED]
16/11/2023 19:50:21 GMT 16/11/2023 19:50:21 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Critical (3) 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established Critical (3) 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established Critical (3) 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
14/11/2023 13:39:10 GMT 14/11/2023 13:39:10 GMT Notice (6) 68010600 DHCP Renew - lease parameters tftp file-******** modified
14/11/2023 13:39:09 GMT 14/11/2023 13:39:09 GMT Error (4) 68010300 DHCP RENEW WARNING - Field invalid in response v4 option
12/11/2023 19:22:37 GMT 12/11/2023 19:22:37 GMT Error (4) 68010302 DHCP WAN IP - [MOD EDIT: REMOVED]
12/11/2023 19:21:33 GMT 12/11/2023 19:21:33 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Critical (3) 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established Critical (3) 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established Critical (3) 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established Critical (3) 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
10/11/2023 14:10:23 GMT 10/11/2023 14:10:23 GMT Error (4) 68010302 DHCP WAN IP - [MOD EDIT: REMOVED]
10/11/2023 14:09:22 GMT 10/11/2023 14:09:22 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully

 

Lots of pre RS errors, and of more concern, post RS errors across all 8 downstream channels.

I'd ring it in as a fault (and suggest a new hub in the process). 

---------------
Cancel VM here
Complain to VM
here
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here

Roger_Gooner
Alessandro Volta

If you get a fault reported I think that there is a high chance that the tech will do a hub swap as yours is too old to support VoIP.

--
Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360
My Broadband Ping - Roger's VM hub 5 broadband connection

Tudor
Very Insightful Person
Very Insightful Person

One thing to remember is that the stats are accumulative since the hub was last power cycled. From some of the log messages it may have been done a couple of times recently, although I’m not very au fait with the Hub2 error log. If you have a VM landline phone your hub will get exchanged soon in any case.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Possibly would have had a new hub by now had I gone for the fibre landline but opted for broadband only.

Great learning day today, good forum this!

jbrennand
Very Insightful Person
Very Insightful Person

I had a SH2 for many years until it was replaced recently.  It always had a significant number of RS and T errors but I never had any connection issues on it.  As Tudor says - these do accumulate on the SH2 until it is power cycled - and they build up steadily on the SH's and not the Hubs - I was told by the Tech once that was due to the different ways/protocols they use for network connection.

As Tudor implied, do you have a VM landline?


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

No VM landline now. I did have one but chose to drop it recently as other than the occasional call from my Mother it was never used. My Mum's now got to grips with WhatsApp. 😁

soliour
Tuning in

Oh, and VM are sending me a new hub. 😀