on 13-01-2020 20:02
Hi everyone, I'd like to pick your collective brains on something, I have a Superhub 2, its worked great for a few years, only having to unplug it and reset a couple of times during this time, however this weekend I've had to reboot it 4 times in 2 days, I think Virgin will offer me a new Superhub 3, should I trade up because I've read some horrible things about the SH3 on these forums, however I can't keep using this hub if it requires rebooting a few times a day, any advice would be greatly appreciated..thanks
Answered! Go to Answer
on 13-01-2020 20:18
on 13-01-2020 20:17
The Hub 3 problems of before (latency that affected gaming, and some streaming or conferencing uses) are sorted. As a cable modem it is far better than a SH2, so if they offer one, have it.
Two things to keep in mind:
1) Having to restart or reset a hub to regain a cable connection is far more commonly a fault with the connection rather than the hub. So there's a good chance you'll need a technician to attend and fix that. Feel free to post the Downstream, Upstream and Network logs from your hub if you want somebody to have a gander for likely problems, and potentially provide evidence that will enable the forum staff to book you a technician.
2) As supplied the default wireless settings of the Hub 3 are poor. You might be OK, equally you might want to scour the forums for recommendations on getting the optimal wifi performance from a Hub 3 - or just post a request for recommended settings.
on 13-01-2020 20:18
on 30-07-2020 18:22
on 27-09-2020 22:30
Hi,
I'm in a similar position to the original poster. I have a Superhub 2 which sometimes has intermittent WiFi and needs to be rebooted more frequently, which is a problem for working from home or the kids doing their homework. I see a possible fix is to put the Superhub 2 into modem mode and purchase another router. I've not bought a router for many years, which brands or specs are recommended?
Many thanks in advance
27-09-2020 22:39 - edited 27-09-2020 22:42
What budget was you thinking of?
you could go as low as this
https://www.alza.co.uk/zyxel-nbg6615-d5481208.htm?o=1&layoutAutoChange=1
to
https://www.amazon.co.uk/MU-MIMO-Wireless-StreamBoost-Beamforming-Antennas/dp/B01GHAWAFY/ref=sr_1_6?...
or something in-between other bands like TP-link, D-link, NETGEAR or Asus are good to look at.
on 28-09-2020 20:08
Thanks for these. Think I might go for NETGEAR as I've had one of their routers before. Hopefully it may have been a connection issue as I noticed the white cable needed a little tightening and it's been fine since then (past 4 hours or so). Let's see how it goes!
on 01-02-2021 11:57
Went from a SH2 to SH3 a few years ago, after 2 weeks of soul destroying unreliable network issues I went back to the SH2 and been really reliable since. Last week upgraded to 350MB connection and VM sent me 3 SH3 (I don't know why they sent so many) but I thought must be better now right ! so plugged in the SH3. After a week of constant drops and frustration I went back to the SH2 and all is good with the world again. Lesson learnt for me at least is treat my SH2 with extreme care as I am dead in the water if it breaks unless the SH4 proves to be more reliable for my set up.
on 01-02-2021 13:43