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helal94
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SuperHub 5 not working on 5ghz on Surface Laptop 2

There seems to be some sort of issue with the new SuperHub 5 and Surface Laptop wireless drivers. Has anyone else had issues and help in rectifying it.

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Hayley_S
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Re: SuperHub 5 not working on 5ghz on Surface Laptop 2

Hello @helal94,

Welcome back! Thanks for posting.

I am sorry to see that your Hub 5 is not working on your laptop.

Does it work on everything else in your home?

Many thanks,

Hayley
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helal94
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Re: SuperHub 5 not working on 5ghz on Surface Laptop 2

Hi there, yes everything else works. 

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legacy1
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Alessandro Volta
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Re: SuperHub 5 not working on 5ghz on Surface Laptop 2

Use the hub in modem mode and get a better wireless router with 1Gb ports.

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helal94
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Re: SuperHub 5 not working on 5ghz on Surface Laptop 2

I’ve already got another router set up in access point mode but just rather disappointing that the new router doesn’t work on my laptop. 

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legacy1
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Alessandro Volta
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Re: SuperHub 5 not working on 5ghz on Surface Laptop 2

It seem VM do not code to wifi standards or the laptop doesn't
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Ashleigh_C
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Re: SuperHub 5 not working on 5ghz on Surface Laptop 2

Hi there @hela94

 

I'm so sorry to hear that this is happening. 

 

If the laptop is the only device showing an issue then it may be worth making sure the network card is updated or speak to the manufacturer? We've found a article here that may be of some help to you. 

 

Can I just clarify, is the laptop able to connect to 5g from another Hub at all?

 

Thank you.

Ash_C
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