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SuperHub 5 lost internet

On our wavelength

On Thursday due to work in my area I lost internet connection, work was reported as finished the same day but it's Saturday and I still don't have internet. I've tried everything, unplug it from the wall socket for 2 minutes, factory reset, change to modem mode and router mode but no luck. Router starts flushing blue for 20-30 minutes then solid white light. Hub status shows as "internet online" but there is no internet. Any idea?



On our wavelength

thanks @Zach_R 

I went through retention and signed different contract, engineer is scheduled to visit me on Monday so lets hope it will be fixed then.


Hi sadBOT, 

Thanks for coming back to us on this one and confirming that you've been able to speak to the team.

We're pleased the team were able to arrange an engineer and a new contract for you. 

Please keep us posted on how the engineer visit goes and if you need anything else, pop back and let us know. 


Forum Team

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