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SuperHub 3 Issues

Hi All,

Just wondering if someone can help please, I've been having intermittent issues with WiFi constantly going down in the M24 area, it's the matter of it going down for several hours then coming back and being very hit and miss. I've made sure there are tight Coaxial connections etc, tried resetting the Hub 3 to factory settings, etc..

I've checked as well the Router stats and power levels seem a little high / low at times. Here is my downstream below:

https://i.imgur.com/woRsGLl.png
I've noticed I'm getting a tonne of 'Post RS Errors' (on channel 20-24) and from my understanding that isn't good and that can be the issue at times of intermittence... Also below is my network log and upstream:

https://i.imgur.com/NHJpQEJ.png
Does any of this look off to you? Network logs below:

https://i.imgur.com/iYrTkio.png
I've blurred out the MAC address above. I called up and explained my power levels yesterday and was informed there are no area issues and probably a local issue to my house (equipment issues etc) so I was informed an engineer is coming 12-4 today (Monday 4th May) however ringing up today to chase that and I've been told it's not been booked and they think the issue is ADL / AD I think the advisor told me in the area and that will be the cause of the power levels being like this... I just find it odd how it's been doing this for a long time causing issues while working from home.

SNR levels are fine apparently to advisor above 34 however this intermittence is really bad in my area to the point where I can hardly use it. What do you suggest?

Also, I'm wondering If I can purchase a SH4 as the SH3 wireless range is awful. I heard these are now being sent out to people who need them even without 1GBPS connection.

Kind Regards

Brandon 

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Re: SuperHub 3 Issues

Hi,

If you could private message me your account number and site/area reference number I can look into this for you! Be sure not to send them openly on the forum!

Thanks,
Steve
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Re: SuperHub 3 Issues

Just wondering if someone can help please, I've been having intermittent issues with WiFi constantly going down in the st3 area

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Alessandro Volta
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Re: SuperHub 3 Issues

Please start your own thread 


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