My super hub 3 internet LED is regularly flashing green and updating. It did it 5 times yesterday afternoon/evening and we had no internet connection for almost 3 hours. Today the same, it’s been flashing green since 6am, with no internet connection. Similar occurrences at the weekend too.
Tried turning it off/on a couple of times to no avail.
Any ideas please? Surely it’s not normal to have this many updates?
Thank you for taking the time to post in the Community.
I have looked into this for you and can see that you called in about this and an engineer was arranged. I can see that there was a fault that we became aware of that has since been resolved.
How have things been since you last posted? I'm hoping all is working as it should be now but if not, and you're still having an issue, come back and let me know.
Thanks for replying. A network issue was investigated meaning the engineer visit was cancelled. The issue is no longer as severe but I am still seeing daily updates/outages every day meaning there is no broadband for 30-60 mins at a time. Is this normal?
The super hub 3 just isn’t proving as reliable as the older hub 2. Can the updates be scheduled for overnight thereby minimising the disruption?
No improvement over the last week. 2 outages today, 3 Sunday, 1 Saturday, 3 Friday...I could go on! Each time the box is performing an update which takes up to 30 mins. This surely can’t be normal behaviour?
I experienced nothing like this with the old hub v2.