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Zenfield
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Super Slow Upload Speeds!! Please Help!!

So recently ive been having really slow upload speeds and really bad latency and ping spikes. 

Ive been monitoring my home connection via a BQM for multiple days.

Ive also noticed that the modulation on my upstream channels are never steady and constantly

Ive hard reset by turning the power to the modem off and unplugging directly from the socket. 

Also ive checked all connections are finger tight but im still having these problems

Could someone please help as i greatly rely on upload speeds as i work from home and zoom meetings are an absolute nightmare

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14620016842.5512016 qam1
23939973541.5512016 qam2
33260015141.5512016 qam3
42580166540.8512016 qam4



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

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Zenfield
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Re: Super Slow Upload Speeds!! Please Help!!

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

14027500005.838256 qam30
22027500005.440256 qam9
32107500005.340256 qam10
42187500005.340256 qam11
5226750000540256 qam12
6234750000540256 qam13
72427500004.938256 qam14
8250750000540256 qam15
92587500005.138256 qam16
102667500005.438256 qam17
112747500005.440256 qam18
122827500005.840256 qam19
132907500005.640256 qam20
142987500005.638256 qam21
153067500005.938256 qam22
163147500006.138256 qam23
17322750000638256 qam24
18330750000638256 qam25
193707500006.138256 qam26
20378750000638256 qam27
213867500005.838256 qam28
223947500005.838256 qam29
234107500005.638256 qam31
244187500005.638256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.950
2Locked40.940
3Locked40.350
4Locked40.360
5Locked40.340
6Locked40.360
7Locked38.900
8Locked40.370
9Locked38.950
10Locked38.960
11Locked40.350
12Locked40.360
13Locked40.340
14Locked38.960
15Locked38.960
16Locked38.950
17Locked38.950
18Locked38.970
19Locked38.900
20Locked38.640
21Locked38.940
22Locked38.660
23Locked38.900
24Locked38.660
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Zenfield
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Re: Super Slow Upload Speeds!! Please Help!!

Network Log

Time Priority Description

01/04/2021 00:03:52ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/03/2021 12:45:15criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/03/2021 08:41:36ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/03/2021 08:38:24criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/03/2021 20:41:35ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/03/2021 03:10:30criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/03/2021 20:11:32ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/03/2021 09:05:41criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/03/2021 08:11:31ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/03/2021 01:32:40criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/03/2021 20:11:30ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/03/2021 00:07:56criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/03/2021 08:11:29ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/03/2021 00:43:27criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/03/2021 12:34:22ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/02/2021 22:26:27criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/02/2021 07:53:46ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/02/2021 04:44:23criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/02/2021 20:08:50noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/02/2021 14:48:17criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Zenfield
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Re: Super Slow Upload Speeds!! Please Help!!

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-bbt053-b.cm



Primary Downstream Service Flow

SFID48170
Max Traffic Rate575000000
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID48169
Max Traffic Rate38520000
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst16320
Scheduling TypeBestEffort
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Zenfield
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Re: Super Slow Upload Speeds!! Please Help!!

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David_Bn
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Re: Super Slow Upload Speeds!! Please Help!!

Good Morning Zenfield,

 

Thanks for your post on our Community Forums and I'm sorry to see you've been subject to some slow speeds on your connection recently.

 

I've been able to look into your local area and can see that we've been struggling with High Utilisation since 27/01/21 and this due to come to an end on 27/04/21

 

We apologise for the inconvenience this may cause you and assure you, we will do everything we can to have this resolved within this time frame for you and the other residents also effected

 

Kindest regards,

 

David_Bn

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