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Super Hub lead worn, and crackling electrically

TheHawkster
Tuning in

My old Super Hub is having electrical problems at the base of the lead where it plugs into the wall.

How do I get VM to send me either a new Hub or lead...?

Have waited for over an hour on the Live Chat, and have kept being offered new plans as I try to find out how to get this done. (Don't want to use the phone to contact VM.) 

I don't want to change anything about my plan - just need a new safe Hub!

Thanks!

4 REPLIES 4

Sabrina_B
Forum Team
Forum Team

Hi @TheHawkster 👋.

Thanks for reaching out to us. Apologies you are having issues with the power pack of your Hub. We can certainly assist you, we would need to bring you in for a private message to discuss this and resolve. 

 

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

 

Thanks.

 

Sabrina

TheHawkster
Tuning in

Hi! I think I missed you! What should I do now? I saw you ask if I'm happy to install if you send the new hub - yes, I am. Thanks!

 

Hi @TheHawkster 

I can see my colleague has sent you a PM. 

Please do respond there so they can assist further.

Cheers

Ayisha_B
Forum Team

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Done! Cheers!