As you are showing there is a "known problem" but there is nothing indicating that in the stats although the emerging BQM has some concerns (needs more data) - you need VM to comment on the issue and/or take a deeper look at the connection with their more detailed "tools/experience."
For known issues... try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level.
If nothing shows on there, try calling it in as a fault (free on 150 VM line - or 0345 454 1111 others - national rate) and see what they say when they test your connection. If they do say it’s a known fault, get a fault reference number and "estimated fix date" which VM on here can refer to
If there is a known fault then VM will not send a Tech to investigate until that is cleared
After all that..... VM staff do respond on this forum in a few days and will take a look and advise
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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.