Virgin Media Community

[Dartec]

Hi,

My network and WiFi appear very slow/sluggish.

I have the Super Hub 3 with the base light orange?

Most information says this should be magenta for modem mode or white for router mode, mine is neither.

Any advise please?

[jbrennand]

Is everything OK on the connection?

Usual reason is that Hub3's are plagued with "dodgy" LED's that can go from white through 50 shades of Orange - if it gets to Red - then VM will replace the Hub as that signifies "overheating". Is yours getting hot ?

[Dartec]

Thank you John.

Ah, I see.

No, the hub feels 'cool'.

I find both wired and WiFi connections very sluggish/slow. WiFi can be a dread so much so I turn off on my phone/tablet and use the sim!

Ray

[jbrennand]

See this re. the Hub3's wifi....
___________________________

If it is a wifi only issue, then on a Hub3/4/5, you can try separating the SSID's of the 2.4 and 5 GHz wifi bands by renaming them in the settings and at the same time switch off "channel optimisation/Smart wifi” “ apply and save the settings. All wifi devices will need reconnecting to the best SSID at each location. Also use a wifi scanning App to find the best wifi channels to use (just select and use channels 1,6,11 on 2.4GHz) - this often helps Hub users get better wifi performance - but its still no substitute for getting better kit 🙂

To address the wifi issues, VM now supply “wifi Pods” (no longer doing cheap and cheerless “boosters”). However, their Pods are only free to customers on the 1GB, Ultimate Oomph or Volt packages - is that you? If so they are worth trying - they should work for you.
You do have to call in to order them (cant do it online) - or just wait here for a VM person to respond in a day or two and they will sort the first one for you .

If not… you will be charged £5/month. Its a simple solution and should work for you. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, but it isn’t the simple plug and play option of the Pod(s).

You would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point (4) Powerline adapters (+/- inbuilt Wifi,) (5) A combination of (2,3,4).

[Tom_W1]

Hi @Dartec, thanks a lot for your post here in the community although I'm sorry to hear of your concerns raised.

As @jbrennand has mentioned, there's only a concern when the Hub light appears red, the orange shade you will be seeing will just be a deteroriation of the white bulb but apologies for this. 

What speeds are you getting on a wired connection please? 

To reiterate too, our Intelligent Wifi Pods should help if you've got blackspots within your home and if you are on a Volt bundle these are free of charge, otherwise they are £5 per month.

I've ran some diagnostics for you, and there doesn't seem to be any issues with power levels, or downstream/upstream levels being out of spec on your network that could be causing this.

If you could come back with your speed test results via ethernet, along with the make and model of the device you're using to perform this it would be much appreciated.

Many thanks

[Dartec]

Hi All,

Thank you for the replies and apologies for delay response, unfortunately family matters took over.

It turned out that I had connected both ends of a network cable to the same switch box, got confused with the 'rats' nest' of wires!

I have since reorganised the wiring and upgraded to 1Gb, all good (so far)!

Cheers

Ray

[Kain_W]

No need to apologise there Dartec,

We're glad everythings up and running now for you! 

If you do need any assistance in the future then don't hesitate to contact us again.

All the best,