on 19-04-2022 11:14
Hi,
My network and WiFi appear very slow/sluggish.
I have the Super Hub 3 with the base light orange?
Most information says this should be magenta for modem mode or white for router mode, mine is neither.
Any advise please?
on 19-04-2022 11:19
on 19-04-2022 14:59
Thank you John.
Ah, I see.
No, the hub feels 'cool'.
I find both wired and WiFi connections very sluggish/slow. WiFi can be a dread so much so I turn off on my phone/tablet and use the sim!
Ray
on 19-04-2022 15:26
on 21-04-2022 15:39
Hi @Dartec, thanks a lot for your post here in the community although I'm sorry to hear of your concerns raised.
As @jbrennand has mentioned, there's only a concern when the Hub light appears red, the orange shade you will be seeing will just be a deteroriation of the white bulb but apologies for this.
What speeds are you getting on a wired connection please?
To reiterate too, our Intelligent Wifi Pods should help if you've got blackspots within your home and if you are on a Volt bundle these are free of charge, otherwise they are £5 per month.
I've ran some diagnostics for you, and there doesn't seem to be any issues with power levels, or downstream/upstream levels being out of spec on your network that could be causing this.
If you could come back with your speed test results via ethernet, along with the make and model of the device you're using to perform this it would be much appreciated.
Many thanks
on 22-10-2022 08:02
Hi All,
Thank you for the replies and apologies for delay response, unfortunately family matters took over.
It turned out that I had connected both ends of a network cable to the same switch box, got confused with the 'rats' nest' of wires!
I have since reorganised the wiring and upgraded to 1Gb, all good (so far)!
Cheers
Ray
on 24-10-2022 11:57
No need to apologise there Dartec,
We're glad everythings up and running now for you!
If you do need any assistance in the future then don't hesitate to contact us again.
All the best,