Hi I have tried to set up the Virgin connect app and it states I need the Hub 3 which I can upgrade to for free but it will not allow me to order it, I can see that others on here have had the same issue can someone from Virgin please help..Thanks..
You could try the "free" SH1/2/2ac upgrade/replacement scheme - see the link below - as they are trying to get everyone onto Hub3's.
If you get the - "Ooops - please call" message – then when you call, go through options 1,1,4,4 - to get through to retentions - you will get a UK based person who should at least know about the deal - no-one seems to have informed the "offshore" lot about it yet ! It may be that they think that you aren’t eligible and they will want to charge you - do not accept that (except for a small delivery charge) - come back here.
Hi! Thank you very much for your advise! I managed to upgrade online to Hub 3 but I have received an email saying that if my contract has been upgraded, I will receive a 12 month contract to be signed.
My question is if with this free upgrade to Hub 3 you get a new 12 months contract or you just keep your contract as it was, which you can cancel anytime?