Super Hub 3 Free Upgrade - deaf person, cannot ring Virgin
2 weeks ago
I have been having flaky connections, 'slow connection' messages, failure to connect, having to re-boot my Super Hub 2 wireless router once or twice a day etc for some time (at least the last two years). I have run the diagnostic widget which says 'all is well', yet the problems persist - a major issue when trying to work from home.
When I log on to Virgin Media (eventually), I am informed that I can request a Hub 3 wireless router as a replacement online, yet when I click the button, it tells me to ring Virgin Media. This is a major problem to me, because I am almost completely deaf, and for that reason I prefer message-based communication. However, I cannot locate any online chat facility any more.
Can anybody point me to a chat facility where I can bring my request for a new router to Virgin Media's attention?
Click on the red Broadband, TV, phone icon under Message us your issue and tell them your problem.
You could also try the text messaging service. Just send a text with a description of free replacement hub to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days.
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
Re: Super Hub 3 Free Upgrade - deaf person, cannot ring Virgin
2 weeks ago
I tried the text messaging service yesterday afternoon, and finally got a reply about 18 hours later (8:10 this morning), but of course I didn't notice until just now (5 hours after I had received the message). I might try again, but it didn't exactly give me any confidence in the system.