• 1
  • 0
  • 0
Joining in
Message 1 of 2
Flag for a moderator

Super Hub 2ac 2G - Couldn't Authenticate Connection

I have recently added some smart lights and my phone needed to be connected to 2.4GHz in order to do so through the smart lighting app.   My phone will connect to the 5GHz channel without a problem but the message for connection to the 2G is "Couldn't authenticate connection".  I have turned the router on and off again and also switched my phone on and off as well as turnining my wi-fi on and off on my phone.   I have had a look at my settings page for my hub.   Should I change channel?   If I do this do all my wi-fi devices need to be reset?   I would appreciate some advice. 

0 Kudos
  • 1.73K
  • 189
  • 348
Super solver
Message 2 of 2
Flag for a moderator

Re: Super Hub 2ac 2G - Couldn't Authenticate Connection

Check the WPA2 passwords are correct ones being entered. other than this do a factory reset or you could ask for a new hub.

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Gigabit 5G Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

Technical Support - AV & Networking - Customer Service - Finance - Culinary - Construction
0 Kudos