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Super Hub 2 2.4Ghz router failure

I have been having many problems now with my 7 year old vintage Super Hub 2, which often results in needing to reset the router around 4 times per day.  Over the last week the 2.4Ghz signal has failed entirely, including the light often not even being illuminated.

As you all know at the moment, working from home is stressful enough without the constant drop outs, but the total loss of 2.4Ghz means some devices wont connect at all.

I had yet another total failure last night and after going through the tests, it suggested there was a wider issue, however despite sporadic service resuming, 2.4GHz is well and truly gone.

As a result of the issues, I had booked for an Engineer to come this morning, but Virgin have now decided the issue is resolved and didnt need to send the Engineer, but the issue remains in that my equipment is unserviceable.

I desperately need this rather expensive service to work for my job, and how do I go about getting this rectified?

I have tried several of the hard resets etc as suggested on the forum and channel shifting, but to no avail, hence the arrangement of an engineer.  To cancel on the day when the issue is not resolved is not good enough.

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Very Insightful Person
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Re: Super Hub 2 2.4Ghz router failure

There is an upgrade my hub page, but be aware it seems to not work more than it works, so it may be of no help.

If that doesn't work, try texting VM on 07533051809, or if you wait the forum staff may pick up your post and be able to get a replacement hub out to you.  Either way it might take a day or three for action to start and a week for the hub to be despatched and delivered. 

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Re: Super Hub 2 2.4Ghz router failure

Hi,

 

Send me a pm with your postcode, account number and area code if you know it. So I can try to help you.
To PM me, just hover over my profile picture and click Send Message when the option comes up. Please don't post any of the info I've asked for in this thread as it's public

Thanks Angelo

 

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