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Struggling with WiFi at 2.4GHz

Hi all.

I've got a Super Hub 2ac.

During the last three weeks, I am having terrible issues with 2.4GHz.

I have been getting access from the bottom of the road for years and now it is not even working in the kitchen. However, 5Ghz is working well (when this is affected by walls and solid objects).

I have rebooted and reset the switch as suggested, check the coax cables and looked for a better place (although I haven't changed it before starting the issue) but nothing changed.

I hope someone can help

Best regards.

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Community elder
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Message 2 of 11
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Helpful Answer

Re: Struggling with WiFi at 2.4GHz

Did you try different channels at 2.4GHz?   Use 1, 6, or 11 - not any others between.  Your optimum channel will change if neighbours install new WiFi.  If that doesn't help it does look like a Hub fault. You can get a replacement Hub 3 without charge.

Hub swap 

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Alessandro Volta
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Message 3 of 11
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Re: Struggling with WiFi at 2.4GHz

Wireless on the hub gone bad you could ask for a new hub or just get your own wireless router with 1Gb ports and use the hub in modem mode.

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Message 4 of 11
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Re: Struggling with WiFi at 2.4GHz

Thank you, jpeg1.

I've tried different channels. It looks like my neighbours have an automatic channel selection so my radioelectric environment is changing on a daily basis.

I will try to get a hub swap.

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Re: Struggling with WiFi at 2.4GHz

Thank you, legacy1. I will try the hub swap.

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Fibre optic
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Message 6 of 11
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Re: Struggling with WiFi at 2.4GHz

I use 2.4g and find it strong but use auto channel selection and it is usually above 50% on my tivo box where 5g can be as low as 15%

I note my channels auto switches and can be on channel 1,11 etc.

I have different ssid  name for 2.4g and 5g which seems to work well.

If you previously had good reception that is unusual so could be a hub fault.

Metal items nearby to hub can affect reception, I have mine at the back of the house so longer distance most equipment but still works ok.

I did myself replace my own hub3 when it stopped connecting some time ago, it may have been power issues with faulty hub3.

May be worth trying the guest option. As the hub has can have more than two signals,mine seems to broadcast 4 signals but some are duplicates.

The signal strength bar is a good indication on computer wifi listings, mine is 3 bars for 2.4g,  2 bars for 5g

Most of my neighbours  use virgin or other companies but they do not seem to clash with my hub3 signals very much.

hope you get a solution, sometime a hub reboot helps as alast resort.

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Message 7 of 11
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Re: Struggling with WiFi at 2.4GHz

I tried the swap and it can't be done online.

I've called and they can't take my calls... a bit frustrating the service...

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Re: Struggling with WiFi at 2.4GHz

Thank you for your help, ALF28.
The hub is in my room so I switch it OFF every night.
Thanks for all the other indications, I think it is a problem with the hub... I will try to swap it out!
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Message 9 of 11
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Re: Struggling with WiFi at 2.4GHz

Hi jftamayo

 

Thanks for posting and apologies for the broadband issues.

 

I'll happily help you do the hub upgrade to the hub 3,

 

I'll send you a PM now

 

Kind regards,

 

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Message 10 of 11
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Re: Struggling with WiFi at 2.4GHz

Thank you John_GS for helping me with this.

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