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Streaming 4K content using TV’s Netflix, Prime Video and Disney+ apps not working

biltong
On our wavelength

on ‎26-09-2023 10:47

Virgin Media must be preventing some TV apps from streaming 4K/UHD content to preserve bandwidth.

I have played the same content through the V6 box and it is in 4K but when using the TV’s app, it is only HD. 

I would prefer to use the TV apps because they are faster and better and some apps like Disney+ are not on the V6 box.

Is there anything I can do to fix this?

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jbrennand
Very Insightful Person
Very Insightful Person

‎26-09-2023 14:40 - edited ‎26-09-2023 14:41

Is the TV connected to your Hub by wifi or ethernet cable? What make model of TV is it ?

If on wifi - try it on a Cat6a ethernet cable - that will provide maximum speeds.


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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