Menu
Reply
  • 6
  • 0
  • 0
Joining in
385 Views
Message 1 of 11
Flag for a moderator

Strange problem with Apps failing on wi-fi connected mobiles

My setup is a  VM Hub 3.0.
Connected to it are two wired computers, one wi-fi laptop and 3 wi-fi phones.
All three computers function perfectly using the internet.
If the phones are NOT connected to wi-fi, they work perfectly over the phone network using mobile data.
If I switch off mobile data on the phones and switch on wi-fi, I get the following problems:
Most Apps don't work - can't connect to the internet (e.g. BBC, CNET, BBC SPORT, GUARDIAN, Flightradar, etc)
But the Gmail app works fine as does chrome and any URL address.
So the phones can connect to BBC by browsing to www.bbc.co.uk or any other www address.
All very strange.
I suspected something to do with the VM DNS settings.
I changed one of the phones to use the Android PRIVATE DNS setting option.
I used 1dot1dot1dot1.cloudflare-dns.com
The phone then worked perfectly for all Apps.
Can anyone make sense of these symptoms?
Or seen anything similar?
I believe this has only started to happen in recent months but can't be certain about that.
I thought about changing the VM DNS settings in the Hub but was unable to find them.
Pop

0 Kudos
Reply
Highlighted
  • 3.08K
  • 110
  • 164
Forum Team
Forum Team
304 Views
Message 2 of 11
Flag for a moderator

Re: Strange problem with Apps failing on wi-fi connected mobiles

Hi popmorgan,

 

Thank you for your post and welcome to the community. 

 

I'm sorry to hear about the issues with your broadband on your Mobile devices. 

 

Are you still continuing to have this issue? If not then I'm glad it has been sorted for you. 

 

If you are continuing to this issue then we would advise to try forgetting the network off the mobile devices and then adding them back on? If possible we would also advise trying a pin hole reset of the hub to see if this improves the connection. 

 

^Martin

0 Kudos
Reply
Highlighted
  • 6
  • 0
  • 0
Joining in
281 Views
Message 3 of 11
Flag for a moderator

Re: Strange problem with Apps failing on wi-fi connected mobiles

Hi there Martin. Thank you for your interest.

Yes, the problem persists. I have tried your suggestion,

But when I then turn off the phone's PRIVATE DNS setting, the problem returns. I turn it back on and the wi-fi works.

It has been suggested that getting a new WAN IP address might resolve the issue on the basis that my current IP is on some 'bad' lists.

I have requested a new IP address from VM. I know that turning off the hub for a day or two would probably get me a new address but I can't do without service for that time. Although I know my current IP is not a 'static' one, in practice it has remained unchanged for years.

Pop

0 Kudos
Reply
Highlighted
  • 3.08K
  • 110
  • 164
Forum Team
Forum Team
274 Views
Message 4 of 11
Flag for a moderator

Re: Strange problem with Apps failing on wi-fi connected mobiles

Thank you for that information Pop. As we use Static IP's to reset the IP address you would need to reboot the hub.You shouldn't need to keep the hub off for a day or 2, a simply reboot would normally do this.

 

^Martin

0 Kudos
Reply
Highlighted
  • 6
  • 0
  • 0
Joining in
259 Views
Message 5 of 11
Flag for a moderator

Re: Strange problem with Apps failing on wi-fi connected mobiles

OK, but that's not my experience!!

I have rebooted the Hub on multiple occasions over the last two years and still have the same IP.

P.

0 Kudos
Reply
Highlighted
  • 293
  • 14
  • 36
Forum Team
Forum Team
251 Views
Message 6 of 11
Flag for a moderator

Re: Strange problem with Apps failing on wi-fi connected mobiles

Hi popmorgan,

 

Have you definitely got a residential account with us? And have you always had the issue with the phones or is it a recent occurrence?

 

Thanks,

 

Beth

0 Kudos
Reply
Highlighted
  • 6
  • 0
  • 0
Joining in
248 Views
Message 7 of 11
Flag for a moderator

Re: Strange problem with Apps failing on wi-fi connected mobiles

Yes, always residential.

Problem with phone Apps is relatively recently - perhaps a few months or so?

P.

0 Kudos
Reply
Highlighted
  • 903
  • 138
  • 444
Very Insightful Person
Very Insightful Person
244 Views
Message 8 of 11
Flag for a moderator
Helpful Answer

Re: Strange problem with Apps failing on wi-fi connected mobiles


@Martin_N wrote:

Thank you for that information Pop. As we use Static IP's to reset the IP address you would need to reboot the hub.You shouldn't need to keep the hub off for a day or 2, a simply reboot would normally do this.

 

^Martin


@Martin_N 

err, no - you don't use static IPs, they are dynamic but very sticky, and a reboot will do nothing at all to change it.

@popmorgan 

You won't be able to change the WAN IP address by rebooting the Hub, you could leave it off for a week and almost certainly get the same address back again. The only way is to get a new hub or get your own router, putting the VM hub into modem mode with your own equipment will do it.

Highlighted
  • 6
  • 0
  • 0
Joining in
231 Views
Message 9 of 11
Flag for a moderator

Re: Strange problem with Apps failing on wi-fi connected mobiles

Thanks jem101.
But I have seen on other forums that leaving the Hub off for a dew days does indeed provoke a new WAN IP.
Anyway, I'm not about to test it 🙂
I am hoping that asking VM to change it might provoke a response.
P.
0 Kudos
Reply
Highlighted
  • 903
  • 138
  • 444
Very Insightful Person
Very Insightful Person
229 Views
Message 10 of 11
Flag for a moderator
Helpful Answer

Re: Strange problem with Apps failing on wi-fi connected mobiles


@popmorgan wrote:
Thanks jem101.
But I have seen on other forums that leaving the Hub off for a dew days does indeed provoke a new WAN IP.
Anyway, I'm not about to test it 🙂
I am hoping that asking VM to change it might provoke a response.
P.

Believe me, it won't - well unless you were very fortunate and the old address gets recycled in the meantime but that's just not likely.

Equally not likely is VM changing it for you, they can't! Well I suppose strictly speaking if you control the DHCP servers then you could it's more a case that VM don't seem to have a mechanism or procedure to do it on request.