hope someone can help as we are having very strange Internet issues
It all started Tuesday 29th July when both my wife's and my WhatsApp and messenger app wouldn't send or receive unless we switched to 4g. At sametime casting to Chromecast was taking ages or failing to start (yet casting screen worked fine and watching the video on the phone was fine). Nearly every other app works fine, and most websites (except for the odd Ecom sites being slow). This is same for both mine and my wife's android phone, laptops and mothers iphone
I have a hub 2 and use bt homehub mesh WiFi (setup been same for over a year with router WiFi off). I tried the following
Rebooted all devices, router, mesh hubs
Factor reset router and hubs
Removed mesh network
Changed both router then mesh to different frequencies
After trying virgin support and giving up I took a punt and bought a new router and switch the hub to a modem. Low and behold everything working now. So appears the issue was a defective hub 2. Disappointed virgin never offered me a replacement and wouldn't let me use free upgrade offered to most of its customers.
This also means I know have the hub 2 as a modem, another router and my mesh (hell of a daisy chain) so thinking that after 20 years with virgin time for a change when my contract is up
What Mesh system do you have - does it not have an inbuilt modem?
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.