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jeffsr
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Stolen

The outer casing from the on street virgin media box has been stolen from the front of my house on the road which looks like it supports multiple houses on the street. All the cables are exposed. I have tried ringing Virgin Media to speak to someone but I prob have more chance of winning the lottery tbh than that happening. If Virgin are interested the postcode is NG8 2BD. This is NOT where it terminates at my house but the green large metal container on the road which houses all the connections to multiple houses. Currently these are all exposed and if it rains then these will become very wet. Not sure if this poses a health and safety risk to children on the road also if they touch, which they will.

 

Regards, Rob

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lotharmat
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Message 2 of 6
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Re: Stolen

For future reference, you can report via https://community.virginmedia.com/t5/Digital-life/How-to-report-damage-to-street-equipment/ba-p/4151... or by calling 0330 3330444 (automated landline number)



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Robert_P
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Re: Stolen

Hello jeffsr

 

Thanks for taking the time to make us aware of the damaged street cabinet, if you could let us know the location or cabinet number we can get this raised to be attended and secured as soon as possible.

 

Rob

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jeffsr
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Re: Stolen

Hi cabinet is on the main road outside 117 Russell Drive Wollaton Nottingham ng8 2bd. I have put a plastic bag over for now as front of case gone missing . Did tell a virgin engineer working a few doors up last week also.

 

Regards, Rob

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jbrennand
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Re: Stolen

did you report it on the link in message 2?

--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Robert_P
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Re: Stolen

Thanks for the additional information jeffsr, I have raised this with the cabinet maintenance team for a visit to be made to secure/repair the cabinet.

 

Thanks

 

Rob

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