Still waiting for a replacement wifi pod

[CorradoMatt]

Afternoon all,

I have now been waiting over a week for an update on a new wifi pod to replace a dead one which was sent a couple of weeks ago. Despite being told on 3 separate occasions that the support agent would take personal ownership of the issue and phone me the following day, I am still waiting for the issue to be resolved. Can someone from Virgin Media please respond?

Thanks,

Matt

[Akua_A]

Hi @CorradoMatt 

Welcome back to our community forums and sorry to hear you have not had an update on the replacement WiFi pod. We can understand the frustration caused and we want to best help. I have sent you a private message to investigate what happened. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. 

Thanks,