I chose to upgrade just my internet speed from 100mb to 200mb via the Virgin Media app on Thursday 8th June.
I filled out all the requested info and submitted. Shortly after I received a confirmation message of my upgrade request and a message asking me for feedback.
today I received an odd looking email so say from Virgin Media asking me to call them as they need more info. Not sure what info they need as I gave all the data at the upgrade request. I also had to get them to send me out a new hub a week ago as the old one failed. I got that the next day. So far it’s been 4 days.
Could the email be spam or has anyone else had something like this?
Have you checked to see whether you are gettingthe increased speeds - on a wired connection to the Hub? Or go into the Hub settings and seek out the configuration file/data and see what the settins are in 2 boxes marked Downstream & Upstream maximum data transmission rate (or similar - I dont have the Hub3) and see if the speeds in there are consistent with the 100 or 200 mbps package.
-------------------- John --------------------
My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.