27-09-2021 15:40 - edited 27-09-2021 15:43
There has been an issue all day in Chelmsford Essex and we have had no internet since very early this morning, I received an email a few minutes ago to say that it is now resolved and there are no more issues and there are green lights all the way.
I have switched off my hub 3 and restarted my phone and PC and although they connect to the hub they say no internet.. so the problem is not fixed.
I am unable to run any more checks as the website says you can only run up to 6 tests a day.
Please please can someone get on this immediately and send your engineer back to where the problem was..... My whole family depends on the internet for their business and today has been devastating.
Please somebody get on this case immediately!!!!
on 27-09-2021 16:01
on 29-09-2021 18:12
Good afternoon @ha33y
Welcome back to the forums and thank you for taking the time to post.
I am sorry to hear that you have had some issues with your services.
How are things looking since your post? Have there been any impriovments to this?
Kind regards,
Zak_M
on 10-10-2021 16:03
Hi Zak,
an engineer has been round and found our cable i noisy coming out of our home, so he has booked for a replacement cable to be dose a.s.a.p
I do hope that this will eventually sort out our issues of disconnection, slow and unstable speeds...etc
Would be nice to have a reliable connection in the end.
Thanks
on 12-10-2021 16:32
Hi @ha33y
Thanks for posting on our community forum!
Keep us updated on how your connection is once the cable is replaced, has the tech informed you of a date etc?
Regards