Showing results for 
Search instead for 
Did you mean: 

Still no ethernet connection and now fault log activity?

Joining in

Any clues anyone? Engineer installed hub 5 yesterday and left me with no Ethernet connection..

DBC-REQ Mismatch Between Calculated Value for P1.6hi

What does that even mean? My hive cameras are binging every few mins like they are losing connection.

im getting really frustrated now..



Via connect to the Hub, do not login in, scroll down to "Check router status"

Using the Hub's "Check router status" tabs check the Downstream and Upstream power levels are in spec.

Downstream Power Levels of -7 to +7 dBmV are preferred, +10dBmV is the max acceptable, with a SNR of 33dB or higher across all DOCSIS 3.0 channels. Rising error counts across many channels is a current service noise fault.

Power Levels of 35 to 49 dBmV are preferred, with QAM 64 Modulation mode across four to six DOCSIS 3.0 channels.  Seeing QAM 32/16 is a current service noise fault.