This is the third time I’ve raised connection problems and we’ve only had our broadband service with you 3 months.
This afternoon I have struggled to get even 1MB download speed. The internet has been intermittently dropping out for weeks. We’ve doubled our speed so should be getting a minimum of 110MB. An engineer attended and replaced a cable and we’ve turned off the router setting which changes WiFi channels for devices.
I'm getting really fed up with paying for a service that doesn’t work. This is the worst broadband service I’ve ever had - totally unreliable.
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I’ve tried several including Ookla, Which and SpeedOf.me and they are all reporting the same fluctuations. Testmy.net can be run in the background and scheduled rather than me having to sit staring at a screen and remembering to press a button.
The results are reflective of the real world experience e.g dropped connections to applications like Skype and Teams, poor quality audio calls, unusable video calls. When the speeds come back up everything works. When they go down, everything is terrible. Regardless of the actual speed I’m paying for, the fluctuations shouldn’t be happening to this level.
Thanks for getting back to me KHill, I've arranged a visit from a technician and confirmed the details via PM. Please keep us posted with the outcome of that, or let us know if there's anything else we can help with in the meantime.