I've been with Virgin less than a week and I've consistently had less than the 200mbps paid for, the minimum speed guarantees are 107mbps and 20mbps.
To date speeds average 44mbps and 11mbps with a latency of 36ms. I've had lower speeds than this too these are across wifi and when plugged into the virgin media kit, via ethernet.
I've changed the channel and looked at various boards to prioritise the speed, if feels like there's a big lump of rock sat squashing the speed (Virgin Media, don't throttle - that's BS). As I'm paying for a premium service I'd expect premium customer service - ha.
I've sent tweets, had online chats for hours - 3 hours this morning and still no joy. It's obvious that the call centres are heavily scripted and when those in India have completed steps 1 to 5 they tell you to go away, will get hounded for having a ticket open so will either cut you off or fob me off with some lame excuse.
So. How do I claim against the minimum speed guarantee? Is there a UK call centre who know's not what they're doing not some scripted individual who is employed to do a task not a job?
OK, firstly forget Wi-Fi until you know what is happening with ethernet cable connected speeds.
Carry out a couple of speed tests at speedtest.net using a direct connection using a Cat 5E/6 cable between the Hub and a 1Gbs capable Pc/Mac/Chromebook and no other items connected.
Let us know what you get.
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. When the page appears DO NOT LOG IN but click ‘Check Router Status’. Copy and paste the contents of each tab onto here, a Guru will be along soon to decipher the info.
Yep, fibre to the premises with virgin. The speed has mentioned has just been somewhat all over I’ve had over 200mbps on WiFi (not expected) but also steadily seen the low end being the consistent details with 32mbps being the norm