Hi All,
I've been with Virgin less than a week and I've consistently had less than the 200mbps paid for, the minimum speed guarantees are 107mbps and 20mbps.
To date speeds average 44mbps and 11mbps with a latency of 36ms. I've had lower speeds than this too these are across wifi and when plugged into the virgin media kit, via ethernet.
I've changed the channel and looked at various boards to prioritise the speed, if feels like there's a big lump of rock sat squashing the speed (Virgin Media, don't throttle - that's BS). As I'm paying for a premium service I'd expect premium customer service - ha.
I've sent tweets, had online chats for hours - 3 hours this morning and still no joy. It's obvious that the call centres are heavily scripted and when those in India have completed steps 1 to 5 they tell you to go away, will get hounded for having a ticket open so will either cut you off or fob me off with some lame excuse.
So. How do I claim against the minimum speed guarantee? Is there a UK call centre who know's not what they're doing not some scripted individual who is employed to do a task not a job?
