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Speed?

We have just had the oomph package installed 3 days ago with ‘500Mbps’ and the broadband speed is....woeful. We are getting 4Mbps!!!!! I have photos to prove it.

What is going on Virgin? Are you a con? I am less than a metre away from the Hub 3 - surely I should get at least 100Mbps?

All connections are tight and screwed in properly etc. Really disappointed having been with Sky for some 20 years...

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Superfast
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Re: Speed?

how did you test the speed? wifi or ethernet?
test with ethernet if it was done via wifi.

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My Broadband Ping - spgray

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Re: Speed?

Thanks spgray, but we are all on WiFi and the speeds are poor even when we are a 1m from the hub...
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Very Insightful Person
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Re: Speed?

no iSP can guarantee wifi. Its a public service that can be interfered by 1000's of things.
Saying that you'll always be better with your own wireless hardware

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: Speed?

Thanks for the post Ihlatif.

 

We can see some boosters have been sent out for this, please do let us know how this goes.

 

If in the meantime you find any wired devices having some issues please do let us know. 

 

Thanks, Emily.