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simonwheres
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Speed issue

Just signed up for 350MB home broadband - havent had a speed higher than 280, although typically about 180-220. I am in the 14 day coolling off period and seriously thinking of canning them.

Any advice? 

I should mention that this test was done connected via ethernet cable to router not via wifi.

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stabilo00
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Re: Speed issue

Are you measuring on wifi or wired
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simonwheres
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Re: Speed issue

Wired

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Robert_P
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Re: Speed issue

Hello simonwheres

 

Thanks for taking the time to contact us in regards to your broadband speed problems, we appreciate you raising this via the forums and welcome to the community.

 

From looking at your connection and equipment there does appear to be an issue with the downstream power level's, this will require a technician to attend. I have booked one for the 20th April between 4pm and 7pm. This is the earliest we can get someone out to you to look into this further.

 

Please let me know if there are any individuals shielding or if the appointment isn't convenient for you, we can look to reschedule this for the next available date that is more suitable for you.

 

Rob

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