Speed dropping after reboot of router

[Joehurst87]

Hi all, 

Any ideas to the following. 

My contract is for 350Mb and I'm getting 140Mb (consistently), this is WiFi and wired. 

When I reboot the router it all jumps back to 350/360, for about 5 mins and then drops back down. It's doing this consistently too. 

[jbrennand]

Wifi speeds are generally variable whereas ethernet connections should be stable.

Are they stable on a prolonged ethernet connection? If not it may well just be something simple like a bad connection or damage - see this
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Do a quick check that all of your coax cable connections are in nice and "finger" tight - at the Hub and wall box and also at any connectors etc. Disconnect all the connections and reconnect to be sure. Ensure there are no “unterminated cable loose ends or loose wires on the connectors . Also check that the internal wiring is ok with no kinking or chaffing, check that all looks good with the outside cabling (no clips piercing, or broken sheathing) and the wall box.

[Kath_F]

Hi Joehurst87, 

Thanks for your post and welcome to the Community. It's great having you on board with us. 

I'm sorry to hear you've been having some inconsistent speeds. I've taken a look at the connection at this end and can see that the signal levels are a little low. We won't be able to fix this remotely so I would like to arrange for an engineer to come to take a look at this for you. 

I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks,