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Speed - 200 being paid for but getting slower than copper!

I have been monitoring my broadband for weeks now due to frequent drop outs in service and really poor speeds being achieved, I pay for a 200mb connection due to the demands of my household, but we are barely getting old fashioned copper high speed internet speeds (hovering between 40mb and 60mb depending on time of day) This is no way good enough, please can this be checked and the restrictions on my connection lifted. I have ran tests and followed guidance and end up in a loop that then advises that no further tests can be made, this is not sending me anywhere to resolve the problem.

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Re: Speed - 200 being paid for but getting slower than copper!

Hello
Thank for joining in on the forum, we will try the best to get your issue resolved.

How are you doing the speedtest is it either wired or wireless, wired is always the best option. If wired can you please do the following :-

Can you please post your network stats from the hub
Open a Web browser (e.g. Internet Explorer) and enter the address http://192.168.0.1
Note: If you have enabled Modem Mode on your Hub 3.0 you will need to use 192.168.100.1 instead.
Posting the stats by copy and paste will remove all personal information so no breaches.
Do not login but click on where it says "Check Router Stats" and then copy and post from the following 4 tabs, Downstream, Upstream, Configuration and Network logs (if they are pasted then all personal information is * out) and we can check your power level, also while you about that can you please go around and check that all connectors to VM equipment are hand tight. Also while doing this please check for any damage to cable, or un-terminated connection without either coax or a terminator.
Also please run "Check service status" at the top right of this forum and call 0800 561 0061 to check for local issues.
Also one thing you can do is too signup at https://www.thinkbroadband.com/broadband/monitoring/quality and setup a broadband quality monitor which will keep an eye on you connection by sending a small amount of data to the hub asking if it still on.

Regards Mike

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Re: Speed - 200 being paid for but getting slower than copper!

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12990000002.738256 qam21
2139000000637256 qam1
3147000000638256 qam2
41550000005.838256 qam3
51630000005.138256 qam4
6171000000538256 qam5
71790000004.638256 qam6
81870000004.838256 qam7
91950000004.438256 qam8
10203000000438256 qam9
11211000000438256 qam10
122190000003.538256 qam11
132270000003.538256 qam12
14235000000338256 qam13
152430000002.738256 qam14
162510000002.538256 qam15
172590000002.738256 qam16
182670000002.538256 qam17
192750000002.738256 qam18
202830000002.538256 qam19
212910000002.538256 qam20
22307000000338256 qam22
233150000003.438256 qam23
243230000003.238256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.6420
2Locked37.6530
3Locked38.6340
4Locked38.6290
5Locked38.6590
6Locked38.6470
7Locked38.6390
8Locked38.6710
9Locked38.9310
10Locked38.9430
11Locked38.9390
12Locked38.6300
13Locked38.6340
14Locked38.9450
15Locked38.9460
16Locked38.6400
17Locked38.6490
18Locked38.9440
19Locked38.6380
20Locked38.9470
21Locked38.6330
22Locked38.6370
23Locked38.6370
24Locked38.6320

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1325999814.325512064 qam3
2258000004.254512032 qam4
3393999794.325512064 qam2
4462000004.325512064 qam1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

Regards Andy

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Re: Speed - 200 being paid for but getting slower than copper!

 

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
v9873254k;fg87dsfd;kfoA,.iyewr



Primary Downstream Service Flow

SFID548
Max Traffic Rate230000061
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID547
Max Traffic Rate22000061
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort

 

Network Log

Time Priority Description

15/06/2020 13:14:19criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/06/2020 13:14:19criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/06/2020 13:14:18criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/06/2020 13:14:18criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/06/2020 13:14:17criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/06/2020 13:14:17criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/06/2020 13:14:16criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/06/2020 13:14:16criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/06/2020 13:14:15criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/06/2020 13:14:15criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/06/2020 13:14:14criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/06/2020 13:14:14criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/06/2020 13:14:13criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/06/2020 13:14:13criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/06/2020 13:14:12criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/06/2020 13:14:12criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/06/2020 13:14:11criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/06/2020 13:14:11criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/06/2020 13:14:10criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/06/2020 13:14:10criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

Regards

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Message 5 of 11
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Re: Speed - 200 being paid for but getting slower than copper!

Are these wired or wireless speeds?


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Re: Speed - 200 being paid for but getting slower than copper!

These are wired, 

Regards 

Andy

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Re: Speed - 200 being paid for but getting slower than copper!

From what device?

What is the spec (make/model) of the NIC card and what cable spec are you using (it will be printed on the cable sheath). 


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Message 8 of 11
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Re: Speed - 200 being paid for but getting slower than copper!

Hi Gary, 

 

I'm using CAT 6 Ethernet cable, and the NIC is the onboard connection on the ASUS® TUF X470-PLUS GAMING (DDR4, 6Gb/s, CrossFireX) motherboard. 

Thanks 

Andy

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Re: Speed - 200 being paid for but getting slower than copper!

Can you confirm your link speed?

Go to Control Panel - Network and Sharing Centre, Change Adaptor Settings, double-click the NIC and confirm the speed listed. 


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Message 10 of 11
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Re: Speed - 200 being paid for but getting slower than copper!

Hi Gary, 

I've just checked in the network connection and it is reading at 1.0Gbps. 

Thanks

Andy

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