Sp01-uk pod will not connect to Hub5

[JayR0b]

Good evening, 

I recently received my hub5 but unfortunately the pods from our previous hub will not connect to the v5 hub. Can anyone assist me please.

[Ilyas_Y]

Hi there @JayR0b Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. .👋🏼

I'm sorry to hear aout the issues with the Wi-Fi pods you are having.
It seems that the pods are connected to the old hub and needs to be transferred over.

I will send a private message to further assist.

Kind regards,
Ilyas.

[Ilyas_Y · Accepted solution]

Thanks for speaking with us today on the forums @JayR0b 😇

I'm glad we have been able to assist and get the Wi-Fi pods updated for you.
As advised - please reboot the hub and place the pods near the hub and they will join over.

Reach out to us for any other queries and we'll assist where we can.

Kind regards,
Ilyas.

[JayR0b]

Thank you for your help muchly appreciated. Have a happy new year 🤙🤘👍

[Kain_W]

Not a problem at all! 

All the best and take care.

Regards,