Sorry, we can’t run a test on your services right now

[Worstcxever]

My router is on, white light showing, but we have no WiFi. I've restarted it, and done a factory reset - twice with no change

And wherever I look for help, on website or app, I always end up on the "Check For Issues" page.

When I enter my postcode and surname I get the error message "Sorry, we can’t run a test on your services right now"

I'm beyond my wit's end and have been stuck in this purgatorial loop for hours. Can anyone here help?

[jbrennand]

Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. on faults and tells you of more local issues down to street cab/ postcode level.

[Alex_RM]

Hi Worstcxever,

Thanks for posting and welcome to our community 🙂

Sorry to hear you're having some issues with the connection, I've not been able to locate any details for you from here.

How are things since you posted on Thursday?

If you still need help please let me know and I can pop you over a private message.

Alex_Rm

[MilenaM]

Hi all,

I have the same problem 'Sorry, we can’t run a test on your services right now' right now. Moreover, the front-end on the Virgin Media website is disappearing from time to time (buttons) and I see API errors on the website also. Do you have problems with your servers?

Kind regards,
Milena

[Steven_L]

Hey MilenaM,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you had issues with your services over the weekend. I have looked into this and cannot see any issues from here. How are things looking at the moment?

Kind Regards,

Steven_L