Virgin Media Community

[Zoe77]

Trying to turn web safe features on.

Tried everything suggested in the numerous other posts with this same issue.

Seems the only way to turn this on, is to create an account, post this message, deal with the spam trying to sign me up to the premium features with an affiliate link. Then wait for someone from virgin to sort it out on their end.

Can you this out please.

Thanks.

[David_Bn]

Good Morning @Zoe77, thanks for your post on our Community Forums, and a very warm welcome to you!

Sorry to hear of the frustration caused with our web safe features.

Can you please try accessing your self-care account with an alternative browser or clearing the cache on the browser you're using to see if that allows you to make the desired change?

Do feel free to come back to us once this has been attempted.

Kindest regards,

David_Bn

[Zoe77]

Hi,

Thanks for your reply.

Was using firefox, cleared the cache in my chrome browser and logged in.

Still the same fault.

Its something at your end.

Thanks

[Paul_DN]

Hi Zoe77,

Thank you for reaching back out to us, sorry to hear you are still unable to turn Websafe on, so I can help I will send you an invite into a private chat, once received please click on the purple envelope to accept.

Regards

Paul.