Was wondering if anyone could help me regarding the following, have copy and pasted this from an email to VM so excuse it sounding very formal...
I am writing with regards to my home broadband and router issues.
A neighbour of ours has some bizarre obsession with hacking into our broadband router and setting it up as a modem or messing with the settings to enable them to benefit from our 200Kbs connection but also enabling them to view the websites we visit and also restrict access for us at times.
I would know this was happening because as we connected to our old router a strange log in window would pop up saying there has been connection issues and click this box to fix, it would then run through from 1 - 100% and then would allow us to connect to the broadband. This pop up is when he is interfering with our broadband connection.
I expressed my concerns to yourself and you sent us a new virgin media hub 3 however this one still has the same issue but diverts straight through to this “connections error” window and won’t allow us to connect unless we press “fix” but it does this every single time someone wants to connect or reconnect on a device.
I have included a screenshot of the above happening.
I believe that my neighbour is only able to do this by having the password to our WiFi but I am unable to login and change it due to this connections error window that constantly pops up.
At the time we was posted a new hub I signed up to another 18 month contract but currently we are unable to use the broadband without our neighbour interfering with our connection and using it for their own gain.
Are you able to send us another hub 3 which hopefully they won’t have the password to or advice how we can resolve this issue?
Here are the screen shots, the pop up window is what automatically pops up and won’t allow us to connect, if we do the “fix this” box it runs through to 100% and but does it every time you want to connect...