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mpa1
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Someone else signed in to hub settings

Hi, my Virgin Media app frequently says “looks like someone else is signed into your hub settings” when I try to see my devices on broadband. No-one else is signed in. I have to switch the Wifi on and off to get in but the same thing keeps happening. 
Any clues? 
thanks. 

gary_dexter
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Alessandro Volta
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Message 2 of 51
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Re: Someone else signed in to hub settings

It’s a bug in the app. 

You can see the list of connected devices by logging into the hubs admin pages. 


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mpa1
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Message 3 of 51
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Re: Someone else signed in to hub settings

Thank you. How do I log into the admin pages?

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gary_dexter
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Alessandro Volta
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Message 4 of 51
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Re: Someone else signed in to hub settings

Go to 192.168.0.1 in a browser 


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mpa1
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Message 5 of 51
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Re: Someone else signed in to hub settings

Thank you so much

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Lauraaaa
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Message 6 of 51
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Re: Someone else signed in to hub settings

Hi

I have the same issue. I tried that and received the same answer in the browser. Any solution to that? Thank you

Laura

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gary_dexter
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Alessandro Volta
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Message 7 of 51
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Re: Someone else signed in to hub settings

Uninstall the app.

Reboot the hub and wait ~30 minutes. 


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Lauraaaa
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Message 8 of 51
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Re: Someone else signed in to hub settings

Thanks for your answer. Unfortunately that still didn’t sort the problem. I constantly receive the message that someone else is logged in. I think the app is just useless!

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gary_dexter
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Alessandro Volta
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Message 9 of 51
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Re: Someone else signed in to hub settings

Hence why I said to uninstall the app.

I didn’t say reinstall it again 😉


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Lauraaaa
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Message 10 of 51
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Re: Someone else signed in to hub settings

😉 pointer to Virginmedia. You need to make that app work!