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Some websites not working through Virgin

zmysl84
Joining in

Hi.

I have issue with access to some websites through Virgin broadband.

E.g. From my O2 mobile phone these websites working good, but when I switch to Virgin WiFi then these websites can't load.

I've tried restart router, reinstall apps, clear cache etc.

Only working with non Virgin broadband or/and on VPN.

5 REPLIES 5

Client62
Legend

VM Child Safe me be enabled.

Login to the Virgin Media online account at : https://www.virginmedia.com/my-virgin-media

Then visit : Account Settings >>> Online Security

Set Virus Safe to On 
Set Child Safe to Off ( this is the option that is blocking content )

Client62
Legend

Bypass Child Safe & Virus Safe

This is a workaround for when Child Safe & Virus does not or cannot be turned off

Changing the computer's network settings to use any Public DNS should re-gain full access.

Try with Cisco’s OpenDNS using 208.67.222.222 and 208.67.220.220

OpenDNS provide instructions here : https://use.opendns.com/

For Google Public DNS it would be the same method using  8.8.8.8 and 8.8.4.4

For an XBOX or Sony Playstation modify the network settings and specify the DNS manually as the OpenDNS or Google DNS numbers from above.

用心棒
Very Insightful Person
Very Insightful Person

Are you able to post:

  • an example URL that does not work?
  • the message shown when the site fails to work?

-- 
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click helpful.jpeg Mark as Helpful Answer and solved, or use thanks.jpeg Kudos to say thanks

I turned off both (virus safe and child safe), working for now. Thx

zmysl84
Joining in

Thanks for all. Working now... virus safe and child safe off both.