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Some urls fail but broadband on tv working?

So the tv broadband is working fine and using an app like Facebook on my phone through WiFi also works but other websites fail. If I switch to 4G then everything bursts into life so what’s going on?  This happens frequently but will then correct itself the next day or later in the day

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Re: Some urls fail but broadband on tv working?

Hi Stevebp,

 

Thanks for your post.

 

Sorry to hear of the service issues. Please can you expand on your query, so we can assist you further. 

 

Kind regards,

John_GS
Forum Team

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Re: Some urls fail but broadband on tv working?

I'm not sure what else to add really.  The situation is:

  • Unable to browse on wifi to any sites, yet *some* apps like FB will work, but LinkedIn and Twitter won't
  • Broadband checker finds no fault with the service
  • TV internet is working fine, so can browse catchup TV, stream films, etc. through my V6 box
  • Switching off wifi and using 4G on my mobile will allow access to all urls previously not working
  • Intermittent problem that comes and goes.  Will experience it for a few hours at a time and without any changes, it will burst into life again, so very unlikely to be related to my home network

Was wondering if it could be a problem with the DNS service at Virgin Media?

 

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Re: Some urls fail but broadband on tv working?

Does this happen on different devices?

 

Can you check your online account to see whether you have our Websafe feature enabled? 

 

Please let us know so we can assist further.

 

Warm Regards,

 

Lisa_CC

 

 

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Re: Some urls fail but broadband on tv working?

Virus Safe and Child Safe are "on" but none of the optional website categories are enabled.  Probably because this is the first time I've looked at this!

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Re: Some urls fail but broadband on tv working?

Should also have added that it happens on all the devices in our home, including an Apple MacBook, and other iPhones.
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Re: Some urls fail but broadband on tv working?

Thanks for checking. Even though none of the categories are enabled, can you temporarily disable Child Safe and give it a few minutes and try accessing some of the problematic sites?

 

Thanks,

 

Lisa_CC

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Re: Some urls fail but broadband on tv working?

Hi Lisa, I'll have to wait until it happens again as I'm at work atm.

Steve
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Re: Some urls fail but broadband on tv working?

No problem, please check when you can and let us know how it goes so we can investigate further.

 

Warm Regards,

 

Lisa_CC

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