The content you are looking for has been archived. View related content below.
06-01-2022 17:37 - edited 06-01-2022 17:43
My SuperHub 3 has a solid yellow light.
I can connect fine on Ethernet. I can't connect my phone or laptop via WiFi, I can't even see the SSID being broadcast.
192.168.0.1 takes forever to do anything. It took me over 10 minutes just to get to the settings page https://192.168.0.1/?wifi_radio&mid=WirelessSignal
Altering the settings on that page has done nothing, I've enabled both 2.4 GHz and 5 GHz but I still can't find the WiFi network broadcast. I don't think it even worked. Trying to go back to that page to confirm the settings seems to fail, just endless load screen.
I have tried to connect to the network manually but it appears it does not exist
I have pressed the factory reset button with a pen.
I have rebooted the modem countless times.
Is this because I unplugged the modem for 5 hours today?
What else can I do to try to get the Wireless part to work?
Answered! Go to Answer
on 06-01-2022 20:15
After about 6 hours trying to fix the wifi, it has started working again for no apparent reason other than doing a simple standard reset for the 10th time. Maybe it takes this long to "reboot" the modem after being without power for an extended amount of time, who knows.
on 06-01-2022 17:54
unplugging the hub should have no effect on the wifi - you say you pressed the reset button but for how long - hold it for at least 30 sec - a minute if you want and time it dont guess
see if that helps
on 06-01-2022 18:05
I pressed it for a good while until the light started blinking and the modem started rebooting or whatever.
Just got off the phone and they said a solid yellow light means it is still rebooting.
If it doesn't fix itself in a few hours they said to call back then.
on 06-01-2022 18:23
Is it actually “yellow” or “off-white”?
The hubs LED’s are known to go a yellow-ish colour after being online for so long - cheap materials.
on 06-01-2022 18:56
on 06-01-2022 19:30
@eempc wrote:
I looked at it in the dark, and it is yellow, maybe slightly orange.
192.168.0.1 no longer works now.
Does 192.168.100.1 work?
on 06-01-2022 19:55
192.168.100.1 doesn't load anything in browser. What's it supposed to be the IP address for? The only thing that's connected is my single computer on 192.168.0.34 via ethernet.
on 06-01-2022 20:15
After about 6 hours trying to fix the wifi, it has started working again for no apparent reason other than doing a simple standard reset for the 10th time. Maybe it takes this long to "reboot" the modem after being without power for an extended amount of time, who knows.
on 09-01-2022 12:39
Hi @eempc,
Welcome to our Community Forums! Thank you for your post, and I'm sorry to hear that you have been experiencing some issues with your Hub and your services recently! I understand that this can be very frustrating.
I'm glad to hear that the issue was finally resolved and that your services went back to normal.
If you come across this issue again and require further help, please post on these Forums again and we will be more than happy to look into this for you.
Thank you.