Virgin Media Community

[jhuk]

RED is overheating but does not mean to say the HUB3 is not faulty and showing a RED light for any reason.

I cannot remember ever seeing the temperature reading in the GUI (it may indeed be there) for the HUB3/4 so if it is not there how can they make such a claim?

[mogunremi]

No joy today with the tech. He was in and out within a few minutes, looked at the hub from other side of the room and said it's not anything he can help with. He pointed to an issue in the area which is due to be fixed at the end of August but when I look up service status, it says there are no issues and my internet is working (albeit a bit slower than normal). My neighbour (also Virgin) is having problems though as her connection keeps dropping. I guess I'll wait until the date the issue is supposed to be fixed and see if that changes anything. 

[Reece_MH]

Hi @mogunremi,

Thanks for coming back to us with an update. I'm really sorry to hear about this experience. I understand your frustration, and unfortunately, if we were to booked another Technician, you may experience the same.

An ongoing fault can affect the signals we send to our equipment, which can then affect any replacements. Please let us know if you are still experiencing the red light on your Hub once the area fault has been fixed, and we will get a Technician booked for you as soon as possible.

Cheers,