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Solid red light on router

Stephenayles
Joining in

on ‎06-11-2022 17:31

Just switched router off and on after receiving a text from VM saying my speed had been increased now although I appear to have internet I now have a permanent red light on the router I've reset it and switch it off and on again but still solid red light 

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2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person

on ‎06-11-2022 17:33

post up a photo

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Natalie_L
Forum Team (Retired)
Forum Team (Retired)

on ‎06-11-2022 17:43

Hi Stephenayles, 

Thank you for reaching out to us here on the Community.

I am very sorry to hear you are experiencing a solid red light on your Hub, we will be able to help. 

I will need to take a look at things from our side so I am going to pop you over a private message to take a few details. This will be available via the purple envelope on the top right of this page. 

In the meantime, pleas ensure the Hub is set up in a well ventilated area and that you are powering the equipment down overnight and when leaving the property. 

Speak soon, 

 

Nat
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