Solid red light on broadband hub

[rach_g]

Hi

My hub is showing a solid red light at all times. I’ve read some other posts that suggest it’s overheating. It’s not hot to touch but I do worry that it may be overheating which is a safety risk. 

I’ve tried rebooting, testing connections which seem to dip in and out. 

anybody got any other tips? 

thank you in advance 😊

[Ashleigh_C · Accepted solution]

Hi there @rach_g

Thank you so much for your first post to our community forums and welcome to the team.

I'm so sorry to hear that you are facing this issue with your Hub and thank you for trying the reboot first.

As this hasn't improved things I think it would be best for us to get an engineer out to take a look for us. 

I'll pop you a PM so we can arrange this, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.

Thank you.

[Ashleigh_C]

Hello again, 

Thanks so much for your private message and confirming your address, I have now booked you a visit for your Hub – you can check the date and time via your online account here. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.

There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment 
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for
 

The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
 

Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the My VM app by 4pm the day before the appointment.
 

If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

Thank you.