Solid red light hub 3

[Jobato1972]

Despite identifying a WiFi issue, also picked up by running an online test, the engineer came out to tell us there wasn't a problem with the v. kit, and that the extenders were the issue (as they weren't powerful enough). Now hub now has a solid red light. Despite restarting/resetting/cooling etc. Definitely need a new hub. Can one be posted out?

[Tudor]

Unlikely to get sent a hub, it needs a technician’s visit to confirm it’s broken. 

[Ilyas_Y]

Hey @Jobato1972 Thanks for reaching out to us on the Virgin Media Community forums. 👋🏼

I'm sorry to hear about the issues with the red light on the Virgin Media hub. 😞
Can I ask if you've tried the following below?

• Ensure the hub is not overheating.
• Take out all the cables, place them back in and reboot the hub.
• Ensure the hub is in an open space.

Let us know how it goes and we can go on from there.

Kind regards,
Ilyas.

[Jobato1972]

Hello and thank you for your message. We've turned it off for an hour, to properly cool, but the red light comes back on immediately once reconnected etc. 

[Sabrina_B]

Hi @Jobato1972.

Thanks for the update. We will need to bring you into a private message so that we can make arrangements to get this resolved. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina

[Jobato1972]

Will someone please respond to the private message. It's been over a week and I've shared all the necessary information. 

[Matthew_ML]

Hey Jobato1972, thank you for reaching out and I am sorry to hear this.

I can see my colleague has replied to you already 🙂