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Edwards2020
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Solid red light hub 3

Have a solid red light on my hub 3 for the last two weeks and random drops in the wifi, have tried to test the hub several times to no joy. Any advice would be helpful on next steps.

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Alex_RM
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Re: Solid red light hub 3

Hi Edwards2020,

Thanks for posting and welcome to our community 🙂

Sorry to hear you're having some issues with the hub. Can you confirm if the light is still red after a reboot?

And is the hub in modem mode or router mode?

Alex_Rm

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Edwards2020
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Re: Solid red light hub 3

Yeah light is still red after rebooting the hib several times.

Thanks

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Sabrina_B
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Re: Solid red light hub 3

Hi @Edwards2020 👋.

Thanks for your message of concern regarding your Hub3, may we ask if you completed these steps,

• Turn the power switch off on the back of the Hub.

• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.

• Then use the power switch to turn the unit back on. The Hub should now operate normally

If the problem is still currently ongoing we may need to invite you for a private message in order to look deeper into this and resolve for you so that your Hub can be happy again 😊.

Please keep us updated.

Syd

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Edwards2020
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Re: Solid red light hub 3

I have done what you have said and the hub still has a red light showing.

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Ilyas_Y
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Re: Solid red light hub 3

Thanks for the reply @Edwards2020 on the forums. 🙂

I'm sorry to hear that this issue is still occurring.
I will investigate this further and assist.

I will send a private message - watch out for the purple envelope inviting you in to a private chat.

Kind regards,
Ilyas.

Ilyas - Forum Team


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